Kate

Switzerland

Reviews

Review of home24

Rated 1 out of 5 stars

Stupid design for assembly

The quality of wood is pretty good. However the bed assembly, the leg part uses Allen key screws and they are right in the corner so you don't have enough space to turn or use force so it makes it next to impossible to get them in let alone flush to the wood surface ... Really poor and just stupid design !!!!

19 June 2026
Unprompted review

Reply from home24

Hello,

Thank you for your feedback.

We sincerely regret that your experience with home24 was not satisfactory. Your feedback is valuable in helping us improve our services.

If you need assistance, please do not hesitate to contact our customer service team.

Kind regards,

Mireille Blanchard

Review of vidaXL

Rated 1 out of 5 stars

Faulty and incorrect measurements

Got a sideboard needed for extra storage the wood was cheap cork wood not oak .. and the pieces didn't align so it could not be assembled or used ... To send it back would be so much effort ..such a massive waste of time and money .. have now to look for an alternative fix somewhere else .. this is the second time I've got faulty furniture from here, I've asked for a refund but heard nothing back .. expecting a baby so have limited time to sort things ...this was really disappointing

30 October 2025
Unprompted review

Reply from vidaXL

Dear Kate,

Thank you for taking the time to leave a review about our company.

I asked you for information because we can't identify you in our system. We will help you further regarding your negative experience with us as soon as you provide your contact details.

If you wish, you can contact us at feedback@vidaxl.it and we will try to find a solution together.

Best regards,
Antonia
vidaXL

Review of vidaXL

Rated 1 out of 5 stars

Got a sideboard for extra storage the…

Got a sideboard for extra storage the wood is cheap and the pieces break apart and a lot of the pieces are measured incorrectly so they don't align to connect to eachother so the Unit cannot be assembled or used ... This was a huge waste of time and money .. I'm expecting my first baby and don't have time for this , I tried to get a refund but even getting rid of all the parts will cost money and time and labour ...please help

31 October 2025
Unprompted review

Reply from vidaXL

Hi Kate,

first of all, thank you for your review.

We appreciate all feedback – it's the only way we can understand our customers' needs and respond accordingly.

I'm sorry to hear that the product you purchased from us didn't meet your expectations.

We have just sent you an email regarding your order and informed you about the solution offered regarding this order.

We wish you a nice day.

customer service,

vidaXL - Lucian

Review of Lookfantastic

Rated 1 out of 5 stars

The main item I wanted was not in the…

The main item I wanted was not in the package , with no reason for it to be missing, I paid for express delivery if 21. 99chf specifically to receive this on time and it was missing from the parcel I only ordered two things , can you please help!....I appreciate the response but still waiting for this product, it hasn't even been shipped

24 October 2023

Reply from Lookfantastic

Hello Kate,

I am sorry to hear of this issue.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,
Jess