Elchin Aliev

I received a call and was internet for home from Oister. Prices were looking good and we agreed that start date will be 1st of August when binding period with my current internet provider ends. They send me modem, all was good but now I received a message that my sim activated by itself after 45 days. And I didn’t even unpacked router. Called them and they said they cannot do anything. Luckily I am in 14 days return period so I can just regret it and send modem back and hope I will be refunded. Very unprofessional approach to get more customers.

UPDATE: I was contacted by Oister and everything was sorted. I was charged small amount and refunded back. Agreed that they will send a new modem before August with same conditions as it was before. Happy that they care about customers.

I ordered laptop online and within 30-40 mins I have got a message that I can pick it up. It was great that I had an option to pay when I pick up ordered item. On arrival just gave my phone number and paid for the laptop. It was first and very easy to order online. And very cool that I can pay at the store.

It was nice and interesting, learned a lot

I have ordered a king size bed 210 x 210 on 29th September. It came on time 29th October, but the headboard was an incorrect size 180 cm. I told them and they accepted that it is their mistake and they will order the correct headboard for me but I will have to wait until 12th December. Then I received an email that it will be delayed and will come on 3rd January. I called them and asked why you push it for so late, and they say we cannot do anything. But they were very fast to take the incorrect headboard. I asked if they can send me the incorrect headboard for now, so I do not damage wall, and do not damage my watches while sleeping, they said that they cannot do it as well and I just have to wait. I heard that their delivery time is very long, and now experienced it myself. Very disappointed. For the price they sell everything, very poor service.

Addition: I have now received my headboard (delivered Jan 3rd). I was also contacted by an ILVA employee who offered a sincere apology and a gift card for the trouble. It’s a relief to see they care about their customers and are willing to fix their faults, even if the initial process was slow.

Ordered items came as described and correct. Items came in 4 days.

Even if I was first on the line, it took 35 mins untill someone picks up the phone. Other then this, everything was very nice and they were very helpful.