The Sports Edit was my worst experience EVER
I ordered some trainers on 4th July as a birthday gift for my Wife on 12th July thinking a week to deliver would be enough, how wrong was I.
I was so pleased to receive tracking information on the 5th July stating that Evri were going to deliver my parcel on a 2-4 day delivery service.
I have checked the tracking on Evri every day since and all it says is '' We're expecting it''
I have contacted TSE and they send a generic email stating your order is with Evri and when I contact Evri they say the order is with the customer (TSE).
The issue here is that TSE's customer service appears to be AI and very limited with no other alternative to contact.
I purchased from TSE because they are part of M&S who are usually OK, however the poor customer service, lack of ability to solve a problem and the time I've spent trying to deal with them is definitely the worst experience I have had with any online order.
Reply from The Sports Edit
Dear Martyn, we are very sorry to hear this, and we thank you for your feedback regarding your shipment issue. Having reviewed your case, we can see that your order has been fully refunded as requested, along with an additional goodwill gesture.
Our team have been in regular contact with yourself throughout and have quickly responded to all of your messages while doing everything possible to help resolve the situation. We would also like to reassure you that our Customer Care team are real people, not AI - apologies for any missunderstanding there.
We always want our customers to receive their orders safely, and if issues do ever arise, we're committed to providing the best support possible, so things can be resolved quickly and with care. It is always in our best interest for our loyal customers to be protected, and to get the best outcomes for unexpected issues of this nature.
We are always here to help,
The Sports Edit Team