Service less than expected at higher cost than other companies
Return transfer to the airport was 40 mins late. I contacted sun transfers who contacted the 3rd party they use; pelican transfers. Due to issues with one of their vehicles, they ordered us an uber. The potential delay was not communicated to us.
Sun transfers refunded 20% of the charge for the journey - £58.84. The cost of an Uber from our address was £22 at the time of checking.
Reply from Suntransfers.com
Dear Tina,
Thank you for reaching out to us.
We apologize for any inconveniences you encountered with our transfer services, which you addressed to our dedicated Quality Team. We understand that you had certain expectations for the outcome, and it appears that you may not be fully satisfied with the result.
First and foremost, please know that your feedback is of great importance to us, and we genuinely appreciate your patience throughout this process. We take all customer concerns seriously, and our aim is always to provide the best possible resolution within our policies and guidelines.
We would like to assure you that your case was thoroughly reviewed, and every effort was made to address your concerns appropriately.
Once again, we regret any inconvenience you may have experienced and hope that we will have the opportunity to provide you with a better experience next time if you choose to travel with us again.
Best regards,
Nicolle
Customer Experience Specialist