David Land

Hi David, I have tried to call you multiple times, and have sent you multiple emails so this is not true. 

Please get back to me on hello@fielddoctor.co.uk where we will be more than happy to resolve your issue.

The FD team

Hello David. Thank you for sharing your review on Trustpilot. We are sincerely sorry to hear about your experience with fraudulent payment. We do take the security of all of our members very seriously, and it's a priority for us to keep all of our members' accounts safe. We also have stringent measures in place for the safety of our members and to comply with industry regulations. We don't take chances with security and consistently follow industry regulations. Here: https://www.tide.co/blog/tide-update/e-money-vs-bank-accounts-how-tide-keeps-your-money-safe/, you can learn more about our security and services.

Moving forward, we are truly sorry to hear about the delays you have faced with our support team. We understand the importance of timely and efficient support, especially when it comes to fraudulent payments. As an online bank, our member support is available 24/7 either via in-app chat or by emailing hello@tide.co.

We take all members inquiries seriously and aim to resolve them promptly and thoroughly. Rest assured that we are currently actively upscaling our teams so we can meet our members' expectations, provide even better services and avoid delays in responses moving forward. We also have a dedicated fraud phone line for all members to contact us if they believe they have been, or are at risk of, becoming victims of fraud. We are also a member of Stop Scams UK, so our members can use their 159 Stop Scams number to alert us if they suspect they are being targeted by scammers. You can learn more here: https://www.tide.co/fraud

Furthermore, we are sorry to see that you were asked to get in contact with the company in question. Please be mindful that if you have provided our team with information regarding fraudulent activity, they may request additional details to assist in resolving the matter. However, we understand your concerns and will do our utmost to address them appropriately. Also, please, be reminded that it is your right to raise a formal complaint. You can find out more about our complaints procedure on our website: https://www.tide.co/complaints/

We understand we fell short of meeting your expectations, therefore we would be glad to fast-forward your feedback to the respective team. For that, we have contacted you internally over Trustpilot to request additional details from you. We hope to hear from you soon.

Hi there David - thank you very much for leaving us feedback. I am so sorry for the really poor time you've had up until this point. I just wanted to let you know that we've fully refunded you and we are also ready to send a complimentary replacement out for you too. I have sent you an email with the details - I look forward to your response so we can do our very best to try and rectify this for you. Warmest regards, David at Bloom & Wild