Cristina

Hello Cristina, 

Thank you for sharing your experience. We are sorry to hear that you received an empty box instead of your iPad and that you have not received a clear response regarding your refund.

We understand how concerning this situation must be.We invite you to contact us through your Back Market customer account, under “My Orders” > “Get Help”, so our team can review the status of your claim and provide you with a clear update.
Best regards,

Tom de Back Market

Dear Cristina,

First of all, we would like to thank you for contacting us and for sharing your opinion through this channel.

We have reviewed your file and confirm that the chosen delivery method corresponds to an economy delivery. As indicated when placing your order, this means that the delivery is scheduled to the front door of the building and not inside the residence.

Regarding the delivery address and the other points you mentioned, we would like to look into this in detail with you.

We have tried to contact you by phone, but unfortunately, we were unable to reach you.

We will contact you again later today and hope to come to a suitable solution together.

Please do not worry, we will answer all your questions and clarify everything further.

For us, our customers' satisfaction remains our highest priority.

Kind regards,
Vente-Unique.

Hi Cristina, Thanks so much for taking the time to provide your review. We’re glad that we were able to provide you with the service you deserve. We hope you’ll think of us in the future for any of your insurance needs. - Clements Worldwide