Michael Williams

Parcel stuck at US customs for over a week and was subsequently "delivered" for collection at "my local Post Office". My local Post Office is 3 miles away but for some reason the parcel was sent to a collection centre 20 miles away. The tracking shows the parcel as "delivered" but it was not delivered and no collection slip was left.

Dreadful service and I have had to follow up several times. Would never use again

Don't buy a Samsung smart TV. A recent update effectively turned off all NZ terrestrial TV. The next update has rendered NZ free streaming services (TVNZ+, ThreeNow etc) unviewable and it seems that Samsung has no fix for this. Essentially you are purchasing an unusable TV unless you are prepared to pay a lot of money for increasing expensive streaming subscriptions offering mostly reality TV or American garbage viewing. There is nothing smart about a Samsung Smart TV

Not overly happy with the end product. My new glasses are less effective than my prior ones that are four years old

Superfast delivery and very reliable service

Two more parcels showing as "delayed" for days with no tracking update. Why is it that every parcel with Aramex is delayed and there is no progress until you chase up. This has to be the worst courier company ever. I fail to understand why retailers damage their reputation by using Aramex

Great product and really quick delivery. This is now my go to book site

Try to avoid having Aramex deliver any parcels. Two separate orders placed weeks apart. Both orders promise a fast delivery date in the tracking tool then immediately come up with a delay message on delivery date. Inevitably, the order doesn't move and you have to contact them. The first reply is a fob off, the second not much better and the third says they are manually checking their depot...then the order miraculously turns up when you chase for an ETA and a specific location. You shouldn't have to check with courier company a retailer uses but i do now to avoid Aramex

Fast shipping, well packed and great pricing that was super competitive