United Kingdom
Review of BEAM from the AA
Customer services were very decent, but I did have to wait 52 minutes to connect to a human day as I wanted to extend breakdown cover which I couldn’t appear to do online
Reply from BEAM from the AA
Hi James, we're sorry there was a longer than expected call queue, but we are pleased to hear the agent you spoke with was helpful.
Review of Admiral Insurance
Confusing to remove a car line and you can’t transfer the no claims bonus online anyway, so you have to call and do it over the phone on the £30 admin fee is unreasonable
Reply from Admiral Insurance
Hi James.
Thank you for your feedback.
We're sorry to hear you found the process confusing and frustrating. We understand how important it is for policy changes, such as removing a vehicle and updating No Claims Bonus details, to be as simple and straightforward as possible.
We also appreciate your concerns regarding the administration fee. We know additional charges can be disappointing, particularly when you're already making changes to your policy, and we're sorry this left you feeling dissatisfied with your experience.
Your comments about the online journey and the need to contact us by phone are valuable feedback, and we'll ensure they're shared with the relevant team for review.
Thank you for taking the time to share your experience.
Thanks,
Georgia
Review of Yodel by InPost
When instructed to leave a parcel outside the front door in the porch to do exactly that. To not ring the doorbell and to not get someone to come to the door Who is elderly and confused.
Reply from Yodel by InPost
Hi James,
We are deeply sorry for the distress caused by this delivery issue. It is entirely unacceptable for the instructions to leave the parcel in the porch to be ignored, resulting in unnecessary disruption for an elderly and confused individual. This situation should not have occurred, and we regret the frustration and inconvenience this has caused. Please know that we are committed to improving our service to ensure timely deliveries in the future. Your feedback is valuable in helping us make these improvements