Ireland
Review of Clickoil
Been using Clickoil for more than a year now. Their prices are always competitive, online ordering is a breeze and never had any issues with delivery on the agreed upon date. I always get a call about 15-30 minutes before delivery and always get a call if they're running late.
Review of refurbed
Edit: After some more back and forth between the Allocaz, UPS and Refurbed I finally received the phone today. Although this took longer than initially expected and was caused because UPS lost my package, Refurbed really took it upon themselves to solve this by acting as mediator between the parties involved. I updated my review from 1 star to 4, simply because of the excellent customer service.
I hope that I'd be able to update this review. I ordered a phone from refurbed.ie on 4 September 2022 and paid €571. 4 days later I was informed by UPS that the phone was delivered. I never received the phone, and none of my neighbours received it either. I the opened an enquiry with refurbed who put me in contact with the merchant, Alloccaz.
After a lot of back and forth over the last week I'm still no closer to receiving the phone that I paid for. They requested a handwritten declaration from me stating that I didn't receive the parcel as well as a valid ID with my signature. All of which I provided. They now want me to open a complaint against UPS at the police station.
The responsibility of tracking down a lost package should surely not be placed on the customer?
Worst retail experience I've ever had.
Reply from refurbed
Hello Lodewyk,
according to your description, you were very disappointed by us or our refurbed dealer. Of course, this should not be the case. Nevertheless, we would first like to thank you for choosing refurbed and, together with us and our refurbed retailers, for setting an example for sustainable consumption. ♻️
A delivery that does not arrive or whose whereabouts are uncertain is annoying and irritating. We know from experience that our customers react very strongly to this, but we would like to politely point out that neither we nor our refurbed suppliers can control the quality of the shipping service companies.
We have read through your case and have noticed that your refurbed supplier is already in contact with UPS, we will however gladly intervene, take over the communication with the refurbed dealer for you and stay by your side until everything has been settled to your satisfaction.
Customer Happiness is indeed a very big concern for us at refurbed. That's why we like to take care of you personally! 😍
Kind regards,
your refurbed team