Salatkopf Jay

I ordered plants and potting soil from this company. When I opened the bag of soil, it was completely covered in mold and clearly unusable.
I contacted customer support and expected a replacement for the defective product. Instead, I was told they would provide a discount code for a new bag of soil, but I would still have to pay the shipping costs myself. I don't think it's fair that customers have to pay additional shipping to replace a product that arrived defective.
I replied to explain my concerns, but I haven't received any response for several days.
The plants were fine, but the way this issue has been handled is very disappointing. I expected better customer service and a proper replacement for a faulty product.

After writting this recomandation I got a new batch of soil and I am happy with it

halli hallo,
Leider kann ich diese Art des Gutscheine verschenken so gar nicht empfehlen.. ich kann leider meinen Gutschein nicht nutzen weil der gutscheincode nicht lesbar war...weiterhelfen kommt mir das Team leider auch nicht ... ich hab also ein Stückpapier ohne Wert ...
Sehr schade...
Ein E Mail Kontakt ist vor meiner Bewertung bereits erfolgt .. hier konnte mir nicht weitergeholfen werden ...