Customer service
Shake provided prompt and helpful service with store credit for the lip plumper that I found to be irritating. The foundation is great, but it's a bit dark, more like my summer colour. I was advised to mix it with a lighter foundation. This works, but I had bought the smooche foundation so I didn't have to keep mixing different products to get the right colour.
Reply from smooche
Hi MB! 💖
We're so glad Shake was able to help you out quickly with store credit for the lip plumper!
We really appreciate your honest feedback about the foundation shade, too. While we're glad mixing it helps make it work for now, we completely understand that the whole point of Smooche is to make your routine easier, not add extra steps! Thank you so much for sharing your experience with us, it helps us keep improving! ✨
Warmly,
The Smooche Team