Brad Mullan

I’ve been using luas since 2018. Cannot believe how dirty it’s become and the lack of civil disobedience occurrences is increasing and unacceptable.

I have bought twice from Coffeefriend both purchases were for high end coffee machines and grinders. Orders arrived on time and well packaged. I’ve also purchased parts which they had to source especially for me from Italy. The support department is quick and efficient and customer service has been superb.

Super fast delivery 🚚 digital updates along the way makes for a happy customer 🙂

I'm based in Ireland. I ordered Minoxidil. After 4 weeks, instead of the product delivered to me I received a letter from customs informing that it needs the item is prohibited pharmaceuticals and not allowed to be sold in Ireland unless the business is registered as a authorised seller in Ireland which BIOVEA is not. After contacting biovea I received the feedback that it is the customer's fault for not checking. Nonsense of course, there should be information informing about potential implications but of course there wasn't.
Instead of prompt refund and apologies I got blamed, It is now 3 months later and I still have not heard back about a full refund.
BIOVEA is a scam, when you read through the other reviews on here it is clear that this is a recurring complaint for deliveries into Europe, so then why do BIOVEA continue to target sell on Google into Europe, this is a unscrupulous selling method on the the internet. It appears that this is a deliberate policy by BIOVEA to keep taking money from customers without any information or warning provided of selling pharmaceuticals into Europe. At which point many customers probably give it up. This way they have your money and the product back.
Very suspicious behaviour. Not recommending.

2 years later and I’m still waiting for my refund. Total scam!

Terrible experience, I was looking for a local Irish provider for contact lenses as I needed a reliable fast service. Visiondirect pops up 1st on a Google search when you enter "Dublin based contact lenses provider" so I decided to use them, turns out they are not a local Irish business even though the url is visiondirect.ie however the provider is based in the UK which means all deliveries have to be air freighted. It is now a week later and I still do not have my contact lenses. It seems the courier service they use is Fastway in Dublin and so I went onto their tracking website which confirmed my lenses were delivered which is untrue as I had never recieved any delivery nor had I been afforded even a phone call. When you go to their website there are no contact details allowing you to communicate with a real person " I hate automated robo systems and will avoid companies using them", you can only send a support email and that is all. To date my support email request has not been answered. The support team at Visiondirect are also unable to do anything as they rely on Fastway and all to happy to use that excuse "hands tied attitude" which is even more bizarre when you consider that the topic of "customer service" is not a high priority for visiondirect or Fastway. I just cannot believe that in this day and age where online shopping has matured the customer is expected to be happy waiting over a week for a simple order that weighs less than 200grams and is fobbed off onto badly executed systems when things go wrong. I advise all contact lenses clients to rather go get your lenses from your local optometrist and avoid this unprofessional frustrating experience which is by far more of an inconvenience and irritation than I ever imagined.

UPDATE:
I am pleased to be able to provide a positive update to this rather irritating experience. Yesterday received a rather unexpected positive call from Vision Direct, they resolved the situation and a new pair of lenses are on the way. This makes me happy and confident in using Vision Direct in future. I have there for changed my review stars to 5 just because they way the agent dealt with my frustration, this how customer service is done… well done Vision Direct. I have however moved my 1 star review to Fastway as they still to-date have not responded to my support request on their website.