Charlotte

I don't understand why it takes three weeks (and counting) to deliver a door frame to a store for pick up.

I ordered a door and a door frame on 11/5, was told delivery from 14/5. I called on the 20/5 and was told delivery now on 31/5. It is now 3/6 and the door has been delivered to the store but still waiting on the door frame. I called up today and was told they have no information but would call me back. They didn't.

I asked if the door would be kept at the store until the full order arrives as I do not want to make two trips hiring a trailer, they said they dont know.

I've had an unfinished wall in my house for nearly a month now waiting for a door frame. It's beyond ridiculous.

OBS!! I've put this review on the international Trustpilot Misterspex page and they are denying they it is an order! I'm now copying it over to the Swedish specific trustpilot page incase they remove the other - as they threatened to! The reason this company has so many good reviews is because they get bad reviews removed by saying "this is not a valid order number" but it IS. If I could upload photos I could show you all, but they dont allow that, so below are my order details.

Ordernummer 1287907330
Kundnummer 10385226336

Do not be scammed!

Extremely poor quality with whatever coating they're using for scratch-resist. I ordered a pair of glasses a in January and at the same time another pair of glasses from a competing company. I wear my two pairs of glasses equally, and am also a contact lenses wearer during most weekdays. As a result I would say these glasses have have maybe 3-4 months of wear within a year, and they are already so scratched that I can notice the scratches whilst wearing them. My other glasses from a competing company are scratchless.

I emailed the company to let them know as I keep my glasses in their box when not in use, and only use the glasses cleaning cloth. I have had glasses my entire life and on average get 5-6 years of wear out of each pair, I know how to look after them.

I was met with "the micro-scratches seem to be consistent to what we've seen before, and are not uncommon after a year of use" - direct quote. I emailed back to say if this is how their glasses look after a year of use (or less in my case) then it is completely unacceptable. They then backtracked and replied "I'm not saying that we expect there to be scratches after a year or use, or that it is acceptable, only that is it possible depending on wear"

They refuse to progress with anything, telling me that "if everyone had scratches after three months we'd be out of business" - sure? I'm not saying everyone does. I'm saying that mine HAVE and I started my claim with "perhaps there was an error with the scratch proofing on my lenses as I haven't experienced this issue before" and I still stand by the fact there MUST be an error with mine specifically, as I have four other pairs of glasses, some 10 years old, and none are scratched like this. It's mind-boggling that this is their customer service.

If you read other 1 star reviews for this company on UK trustpilot you will see many people who are complaining about the scratch proofing - honestly it is better just to spend the extra 1000kr and buy from another brand. I can say my SmartEyes glasses are my "every day" glasses and haven't got a single scratch.

If you read the lower star reviews you will see they never seem to solve ANY issue. It's always the customers fault. Please keep in mind when buying from this company that YES everything could go perfectly and you will have a fabulous low cost pair of glasses, but on the chance that you DO experience an issue, they will blame you and refuse to do anything about it.

If you value good customer service and a guarantee incase of issues, go with someone else. If you want cheap glasses you don't mind replacing every single year then go with this company. I am -5.5 on eyesight, so each pair of glasses are extremely expensive for me if I want the thinnest glass, and I expect them to last years as a result.

If they reply to this at all, I'm sure it'll be once again blaming me for scratching due to misuse and that "scratch-proof" doesnt mean "cant be scratched. Yes, I know that. I also know that I have never experiences scratches like this within months on ANY other glasses, and the ones I bought from Smarteyes at the same time are JUST FINE.

**PLEASE DO NOT LISTEN TO THEIR REPLY. IT IS A LIE AGAIN**

I have sent in my order number as well as contacting them about this order outside the platform- to which they have replied. They are denying it is an order so they can get the negative reviews removed!! My order number details are:
Ordernummer 1287907330
Kundnummer 10385226336

Do not be scammed!

Extremely poor quality with whatever coating they're using for scratch-resist. I ordered a pair of glasses a in January and at the same time another pair of glasses from a competing company. I wear my two pairs of glasses equally, and am also a contact lenses wearer during most weekdays. As a result I would say these glasses have have maybe 3-4 months of wear within a year, and they are already so scratched that I can notice the scratches whilst wearing them. My other glasses from a competing company are scratchless.

I emailed the company to let them know as I keep my glasses in their box when not in use, and only use the glasses cleaning cloth. I have had glasses my entire life and on average get 5-6 years of wear out of each pair, I know how to look after them.

I was met with "the micro-scratches seem to be consistent to what we've seen before, and are not uncommon after a year of use" - direct quote. I emailed back to say if this is how their glasses look after a year of use (or less in my case) then it is completely unacceptable. They then backtracked and replied "I'm not saying that we expect there to be scratches after a year or use, or that it is acceptable, only that is it possible depending on wear"

They refuse to progress with anything, telling me that "if everyone had scratches after three months we'd be out of business" - sure? I'm not saying everyone does. I'm saying that mine HAVE and I started my claim with "perhaps there was an error with the scratch proofing on my lenses as I haven't experienced this issue before" and I still stand by the fact there MUST be an error with mine specifically, as I have four other pairs of glasses, some 10 years old, and none are scratched like this. It's mind-boggling that this is their customer service.

If you read other 1 star reviews for this company on UK trustpilot you will see many people who are complaining about the scratch proofing - honestly it is better just to spend the extra 1000kr and buy from another brand. I can say my SmartEyes glasses are my "every day" glasses and haven't got a single scratch.

If you read the lower star reviews you will see they never seem to solve ANY issue. It's always the customers fault. Please keep in mind when buying from this company that YES everything could go perfectly and you will have a fabulous low cost pair of glasses, but on the chance that you DO experience an issue, they will blame you and refuse to do anything about it.

If you value good customer service and a guarantee incase of issues, go with someone else. If you want cheap glasses you don't mind replacing every single year then go with this company. I am -5.5 on eyesight, so each pair of glasses are extremely expensive for me if I want the thinnest glass, and I expect them to last years as a result.

If they reply to this at all, I'm sure it'll be once again blaming me for scratching due to misuse and that "scratch-proof" doesnt mean "cant be scratched. Yes, I know that. I also know that I have never experiences scratches like this within months on ANY other glasses, and the ones I bought from Smarteyes at the same time are JUST FINE.

My 8pm flight was two hours delayed from Arlanda. That's fine, whatever. But the compensation to buy water/food was only 80kr - if you've ever been to Arlanda you know this cannot even buy you a sandwich.

Upon my late arrival at the destination they had lost one of my suitcases and I had to fill out a report. No compensation.

When they found the suitcase and delivered it to me the zip was totally ripped off and some of the contents was missing.

There was a 1600 sek pair of shoes of which they lost one due to the broken zip. Again, they want to reimburse me 50% even though the shoes are still being sold. So I will be out of pocket to replace these.

Whilst unpacking the suitcase I realised that my coat was missing. I assumed it was at the bottom but it was not. This is a 1500sek coat and they refuse to reimburse me for it at all as even though I started the claim within 7 days ( and it is still ongoing) I told them the coat was missing on the 8th day, and so they will not include it in the claim. This is after they took 5 days to get back to me, and I didn't want to unpack incase I had to take photo evidence of the contents etc for insurance.

All in all they have lost/damaged 3500kr worth of belongs and are only willing to reimburse me for the suitcase and 800kr, and none of the coat.

What a scam. They can lose your items and just say "too bad".

Absolutely beautiful packaging, fast shipping and high quality item

My last review I spoke about how they charged me import tax on a gift to Sweden. The gift was £80 and the threshold for import costs on gifts into Sweden is 1600kr (about £150). However this review is about their TERRIBLE customer service.

They replied to my last review saying they will review the case and would contact me shortly. They never contacted me. I spoke to two members of their staff on the phone who said they would contact the relevant people and get back to me within 1-2 days. They never got back to me.

Not only did they charge import tax on something that DOESN'T have tax (where did this money even go?) They lied about contacting me fix the issues and then they failed to contacted me three times :)

Do not ship with these people if you are shopping overseas!!