Was "scammed" by a very fast talking…
Was "scammed" by a very fast talking young lady in November offering us a wonderful deal on Cell Phone and Home security (through Telus ☹) and also to drop our Monthly Bill by a substantial amount IF we accepted the package. I needed a new device, the deal sounded great, so we accepted. BIGGEST **CKING Mistake we made. Because of the Mail Strike, and the amount of time I had to make up my mind, within the send back period if I didn't like the devices received, which was 30days, my phone came 6 days before Christmas, and the security crap came 2 days before. They were going to send someone to help, but they reneged on that one. Contacted Koodo, who told me to contact Telus, Telus was just as annoying as Koodo, trying to deal with the lack of intelligence required for outstanding customer service experience. We finally made them understand that we were not happy, and wanted to return. The agent gave us the ok, sent the required forms by email to take the products to Canada Post for return. Canada Post took the package, Shipping paid by TELUS, gave me the Receipt, and then said this. "mWe have had many of these going back to TELUS in the past. Be cautious! Everyone that has sent these back have complained about TELUS, telling them they haven't received the package, We would like to inform you that TELUS HAS THE WORST RPUTATION FOR LOSING PACKAGES, AND BILLING CUSTOMERS FOR THEIR MISMANAGEMENT."As far as I can tell, Canada Post WAS CORRECT. We have been harassed to no end with phone calls, and Bills for products returned since Dec 30th, 2024 We even sent by email all of the documents they and CP gave us for "a no hassle return."
We've been a loyal customer with Koodo for many years. How can I say this? They told us so. And now they treat us like S***.
As soon as my device is paid for, we're DONE with Koodo/TELUS.
23 February 2025
Unprompted review