Carol Rivera

If customer service is a real thing at AARP, they’re doing a great job of hiding out. Almost two months I’ve been telling them that I can’t use my reward points but When I complain, I’m told that Desi in CA is working on it & she's the only one that can help me. problem is she didn't respond to either of my voicemails or my email while saying she needs more info. they have the nerve to publish articles on how to complain & get results (from other companies) how do we get results from AARP?

I’ve read in several places that Sam’s Club allows you to return an engagement ring at any time as long as you have a receipt. I just found out that that is a complete lie. You only have 90 days to return the ring and how many engaged couples figure out their error within 90 days? If that’s one of your reasons for going to Sam’s Club for a ring, you can mark that off. By the way, the customer service in this question was terrible. It took months and many emails to finally get an answer.