JS

Jason Stack

Ireland

Reviews

Review of Cigala Cycling

Review of Deporvillage


Rated 1 out of 5 stars

I placed an order for a bike rack but…

I placed an order for a bike rack but cancelled an hour later when I realised it wouldn't fit my bike. The nest day they send notification saying its despatched and 3 days later contact me to say its too late to cancel as its already been despatched! Now when I go to return the goods they want to deduct €30 postage on top of the €20 I'm down from original order. Its not worth returning now as it will cost too much. Not happy customer!!! I just see they have responded to my review by telling lies, as I said I cancelled within an hour and they didn't respond for 3 days!

19 February 2021

Reply from Deporvillage

Hi Jason,

Thank you for contacting us.

When we received the cancellation request the order was already shipped so we were not able to cancel it.
You can contact us once you receive it and we will let you know how to proceed to return it.

Best regards,

Deporvillage team
www.deporvillage.net