RS

Royal Sweet Mix

United Kingdom

Reviews

Review of Monmore Confectionery (Midlands) Ltd

Rated 1 out of 5 stars

NEXT DAY DELIVERY IS BEYOND A JOKE!

NEXT DAY DELIVERY IS BEYOND A JOKE!

Do not believe what is advertised for delivery times on this website; they advertise cut-off times and guarantee next-day express delivery.

This is now the 3rd time my order has been late, misguided and misled by their so called express delivery.

When I bring them up on the issue, they can only offer a partial refund on my shipping. but bare in mind my order is STILL not even with me at this point, and they have the audacity not to offer a full postage refund!

Consumer Rights 2015 Breach
Broken ASA law

3 September 2026
Unprompted review

Review of Slush Direct

Review of Surf & Turf Instant Shelters

Rated 1 out of 5 stars

2-3 delivery is a joke!! Still waiting week later.

Ordered on 21st July for some spare parts for their broken gazebo; it is now the 28th July, and the order has not even left the depot yet.

Website states 2-3 working days for delivery. Yet not left the warehouse yet?

28 July 2026
Unprompted review

Reply from Surf & Turf Instant Shelters

Thank you for getting in touch.
I am sorry to hear that your order is experiencing a delay. I can appreciate your frustration, especially as the order was placed on 21st July and our website advises a delivery timescale of 2-3 working days.

Having checked the order status, I can see that there is an unexpected delay with the courier but that this has been resolved and should be with you tomorrow.

So sorry for the inconvenience this may have caused and please don't hesitate to get in touch if there is anything else you need in the future

Review of A1 Equipment

Rated 1 out of 5 stars

NON EXSTISTENT CUSTOMER SERVICE.

NON EXSTISTENT CUSTOMER SERVICE.

Emailed 3 times through out the month, called 4 different times on the days YET no replies or answering on any form of contact.

If you need spare parts for their products don't bother buying in the first place as things will break and you will not be able to fix them forcing you to buy again!

26 May 2026
Unprompted review

Reply from A1 Equipment

Hello,

Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and understand why you were frustrated.

We did respond to each of the emails we received, however, unfortunately every reply was returned to us as undeliverable, so it appears our responses never reached you. Wanting to resolve the issue as quickly as possible, we sent the requested spare parts to the original delivery address without waiting for further contact.

Since your review was posted, we've also reached out again to try and resolve the matter, but we haven't yet received a response. We remain more than happy to help, and if you get in touch with your current contact details, we'll do everything we can to ensure the issue is fully resolved.

Kind regards,
A1 Equipment

Review of Monmore Confectionery (Midlands) Ltd

Rated 2 out of 5 stars

No Next day delivery + No ingredients.

First time using Monmore Confectionery, but not a great first experience!

Unfortunately, their “Next Day” delivery is not guaranteed in all cases.
I ordered on Tuesday 5th May at 10:00pm, which I understand would not be same-day dispatch, but it then wasn’t dispatched until Thursday 7th May.

When I brought this to the customer service team’s attention, I was told it was because of the Bank Holiday Monday?

But I ordered on Tuesday.

Why advertise next day delivery and plaster it all over your page with a countdown to when it will arrive if that isn’t actually the case?

Another issue is that there are NO ingredients listed on the website for the products.
How am I supposed to know what I’m ordering, especially when selling items to customers with allergies, if there are no allergens, no ingredients, and no information on ANY items?

I believe it is a Trading Standards minimum requirement to have ingredients listed.

5 May 2026
Unprompted review

Reply from Monmore Confectionery (Midlands) Ltd

Hi,
Thank you for your feedback and for giving Monmore Confectionery a try. We are sorry to hear that your first experience did not meet expectations.
We apologise for the delay with dispatch and understand your frustration regarding the next day delivery messaging. We appreciate your comments and will ensure these are passed to the relevant team for review so that expectations around delivery times are communicated more clearly.
We also take your concerns regarding ingredients and allergen information very seriously. Customer safety is extremely important to us, and your feedback has been noted and will be reviewed internally with the relevant department.
We appreciate you taking the time to share your experience.
Kind regards,
Customer care team

Review of Randalls UK

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service and customer service! Can not fault them at all! Packaging is brilliant with tracking information included! Fast dispatch along with amazing communication!

1000% recommend!

22 February 2021
Unprompted review

Reply from Randalls UK

Thank you for your review!🙌

Review of Parcel2Go

Review of Parcel2Go