Younes

I had a disappointing experience with TV 2 Play regarding their so-called 14-day cancellation right.

When I signed up, it appeared that I had a standard 14-day withdrawal period like many other digital services in the EU. However, in practice this is very misleading. Even though I was within the 14 days, my request for a refund was rejected because the service was considered “taken into use” simply by logging in and using the platform.

This is not made clear enough at the time of purchase. The conditions around losing the withdrawal right are hidden in fine print and are not communicated in a transparent way during signup.

As a result, I was unable to get a refund even though I acted quickly after purchase. The subscription was only cancelled for future billing, not refunded.

I believe TV 2 Play should make this much clearer to customers before payment, especially that using the service even once can remove the right of withdrawal.

Overall, the communication feels misleading and not customer-friendly.

I have received several packages through GLS, and unfortunately, their tracking and delivery service is not very convenient.

Deliveries are typically made during normal working hours, when most people are not at home. In addition, GLS does not provide a specific delivery time window, so you often have to stay home all day waiting for your package.

Many other delivery companies now offer estimated delivery times and even allow customers to track the delivery vehicle on a map in real time. This makes it much easier to plan your day and be home only when the package is about to arrive.
GLS should improve its tracking system and offer more flexible delivery options. It would greatly enhance the customer experience.

I purchased some balcony furniture from vidaXL, and overall I am very satisfied with the product. The furniture looks great, was easy to assemble, and the quality is good for the price.
The only frustrating part was the delivery. The items were shipped with GLS, and I was unable to arrange a delivery time outside of working hours. Since the delivery took place during the day, I had to take time off work to receive the package. It would be much more convenient if they offered more flexible delivery options or used a carrier that allows customers to choose a suitable delivery time.
That said, the product itself met my expectations, and I am happy with my purchase.

I signed up with a subscription that was supposed to cost 390 kr per month, but I’ve already been overcharged twice.

For the first billing period (16.03.2026–15.04.2026), I was charged 509 kr. When I complained, the response I received was: “The first bill is often higher when you pay for more than one month due to an uneven billing period.” However, this explanation still didn’t make much sense, especially because my SIM card was only activated on 15.04.2026 — meaning I was billed before I could even use the service.

Then for the next billing period (16.04.2026–15.05.2026), I was charged 414 kr instead of the agreed 390 kr, and this time they didn’t even explain why the amount was higher.

At this point, I honestly expect there will also be extra charges or excuses when I decide to cancel the subscription, such as “one month notice” fees or other unexpected costs.

Very disappointing experience with unclear billing practices and inconsistent charges.

The delivery was fast and efficient. I appreciated that the driver contacted me 30 minutes before arriving at my address. However, it would be even better if the app could send a notification an hour before delivery, giving people enough time to get home to receive their package.

It was fast delivery, I wasn't home so they delivered the package to the kiosk place, and no problem with that. But the place was far from my location, they could choose the nearest pakkeshop to my address.