Marika

Terrible experience with Sembo. We booked round-trip tickets for four people to Dubai via Istanbul and paid more than €2,000 in total. Sembo later canceled our tickets, and when we requested a refund, they tried to charge us €50 per ticket in “administration fees.” In total, we would have lost almost €800 for a cancellation that was entirely their fault.

What made the situation even worse was the customer service. Communication with Sembo was extremely difficult from the beginning. Emails were ignored, phone calls were not answered properly, and getting any clear information or support was almost impossible. We had to spend a huge amount of time chasing them for updates and fighting for our money back.

In the end, we had to contact our bank and consumer protection authorities to make sure we received the full refund we were legally entitled to.

This has been one of the most frustrating travel booking experiences we have ever had. Based on our experience, I would strongly advise people to avoid Sembo and book directly with airlines or through a more reliable company.

Terrible experience with Sembo. We booked round-trip tickets for four people to Dubai via Istanbul and paid more than €2,000 in total. Sembo later canceled our tickets, and when we requested a refund, they tried to charge us €50 per ticket in “administration fees.” In total, we would have lost almost €800 for a cancellation that was entirely their fault.

What made the situation even worse was the customer service. Communication with Sembo was extremely difficult from the beginning. Emails were ignored, phone calls were not answered properly, and getting any clear information or support was almost impossible. We had to spend a huge amount of time chasing them for updates and fighting for our money back.

In the end, we had to contact our bank and consumer protection authorities to make sure we received the full refund we were legally entitled to.

This has been one of the most frustrating travel booking experiences we have ever had. Based on our experience, I would strongly advise people to avoid Sembo and book directly with airlines or through a more reliable company.

I was sent the wrong item, and the second one was stained. I contacted Wassyl UK for a refund or to re-send the correct and clean items, and I had no response. I contacted them once more and again no response. Bad customer service.