Robin K

I bought 4 different dresses from Daughters of India and am now giving them a whirl so to speak to see how they wear.

Multiple people have commented on the 'disappointing' quality of the fabric and I can see where they are coming from IF they are basing their opinion on the weight of the fabric which is notably airy and delicate (they maybe were expecting something heavier).

All 4 of my dresses feel a bit different in terms of fabric softness as well. I bought 2 Kyra styles/colours and the softness was very different. The apricot maxi was much softer than the jade midi which feels quite starched and 'crisp'. I was told that because of the artisanal style, the cottons that are used can vary and that the stiffer ones will soften in time. The dress is still very pretty so I am opting to keep it.

A good number of the dresses can be see through at least in part (mostly the bottom half), and for this I bought a simple and very lightweight cotton slip which works well.

I do understand why the dresses are so thin though...if the fabric were any thicker it does not seem like it would flow or poof in the same ways at all. The dress is like wearing a mist if mists could be fabric. Voile is definitely the correct descriptor of fabric. Now that Switzerland is over 30C with loads of humidity, I am grateful that the fabric is not any heavier. These dresses let your body breathe which is amazing and I love that. I also love the flowy, feminine styles and I have gotten several compliments already though I just started wearing them.

I have noticed that some of the finishing touches (e.g. the triangles at the end of the ties) are not 100% perfect but at the same time, it feels really handmade and there has not been anything particularly serious.

One also has to hand wash the dresses which might not be everyone's cup of tea. And due to the delicateness of the fabric, I think the dresses are probably a bit 'fragile' and so care must be taken when worn and washed.

For me personally, customer service has been impeccable. They have responded very quickly to my emails, Facebook comments and Messenger messages and they are always so friendly, never snarky or difficult. I was not aware that one could not get a refund but only credit, so I have learned something by reading other reviews.

Fortunately, their size chart has worked perfectly for me.

I am eyeing at least 2 more dresses from them. If I find issues with their wear, I will submit another review, but for now, I am definitely quite content and happy with my purchases. And I feel like a princess in them. :)

(worth noting that I have never bought so many dresses from one company - so that says a lot too)

I have bought a decent amount from Home24. I have had issues with a number of their products (poor quality/build) but they have generally helped me sort them out...until now. Just over 2 years ago I bought the Brecon office chair for CHF 550 - the most I have ever spent on such an item. I had a hot water pipe burst in my flat which ruined my office so I thought I would treat myself. It looked posh...but when it was arrived, I could see that it was not particularly well built (again). But I liked its look, so I kept it. Just over a year later, the mechanism that lifts and lowers the chair broke. That was seriously annoying considering that I do not use the chair that often and very rarely used the lift. I contacted them and they offered a couple of solutions but not a new chair. One 'solution' was to have a repair man come out and 'try' to fix it. I could tell that they were not so keen on this and because I travel a lot, I thought it might be easier to just accept the CHF 100 towards a future purchase (not an actual credit). I could live with a chair that no longer goes up and down since it was at the right height with the desk I use. Well multiple months go by and the chair just collapsed. Its frame broke. I know see that multiple people have complained of the same issue. So the chair is now completely unusable after just over 2 years of semi-use. For CHF 550? I recontacted the company saying that I need to revisit the issue with them because it is clear that this chair is highly faulty and I had issues with it even before. They tell me that 2 years has passed which is all their warranty is good for (despite having initial problems with it WAY before the 2 year mark), so it is no longer their problem. No solution offered. They clearly do not care they sell inferior products that do not last despite taking your money. And yes, they STILL sell the same model. Considering that I have been a customer of theirs for a good number of years now, you would think they would care more. But no. I will no longer be buying from them. I indulged in what I thought would be a solid purchase but it was just fake high quality that is clearly flawed...and has been flawed for others as well. Buyer beware!

I ordered 2 large packs of Schesir cat food (+€50) that was my normal supplier was out of. I saw Brekz's slightly more advantageous pricing and saw it was an international company, so thought it would be okay.

I got the parcel perhaps 6 days later. However, they sent the wrong food! I messaged them 3 times and tried to call their office 3 times as well. Their phone system is a joke. I have a feeling that nobody mans it EVER. I am only in France for a few weeks so my time is limited here. I made this clear in my email.

I finally got a response apologizing for their mistake and that DPD would contact me ASAP to schedule a pickup. Well...4 days later and I am still waiting. Not a word from DPD.

This company is useless. I will only use my other tried and true companies in future like Zooplus. Far better customer service.

After having a TERRIBLE experience with another online eyeglass retailer in Italy, I was a bit hesitant with this one but thought I would try just to see. Absolutely brilliant! Super quick delivery, wonderful prices and authentic glasses. I accidentally made a duplicate order and was credited the next working day. Plus they helped prepay Swiss taxes and duties so I would not get charged (more) later. Packaging could be better as the box arrived via Fedex crushed (eyeglasses were in a box and then packaged in a soft plastic bag with no other protection), but they were okay. Totally delighted with my purchase! Grazie tante!

A great selection and very appealing prices. Delivery was quick and professionally packaged. Love the dress! Would definitely use again.

Vites réponses, vite livraison et prix raisonnables. Merci!

Terrible customer service. I ordered a pair of Oliver Peoples glasses and a clip on 21.06.23.

The next day, I get a message from them saying that the clip is out of stock and they will need another 5-15 days so if my order is urgent, they will cancel the clip (or the full order - not clear).

I respond IMMEDIATELY stating indeed the order IS URGENT and that I am leaving the address in France where I am so if the order is delivered later, I will not be at the address so please refund the clip and send the main glasses ASAP. ZERO RESPONSE.

I have emailed 4 times, tried to message them on their site twice (just a bot), and tried to call them about 15 times during the following week. They either do not answer, the number is busy, the office is closed or I am disconnected towards the beginning right when I think I am going to talk to someone.

It definitely feels like a fraudulent company! I should have just paid more money from a shop. Instead I feel ignored, robbed and worried. NOT WORTH IT! My order number is 184128 if you actually want to help me! Thank you.

UPDATE: They only responded to me after I left this review. Instead of helping, they basically just told me off for leaving a negative review. What is even more unbelievable is that they then contacted Trustpilot stating that I never actually tried to buy from them and that my review is fake so needs to be removed! Seriously? Guess what, Occialando? I provided them with my proof of order as well as the email exchange with you so here it stays. Maybe you should care more about your customers' experience than your negative reviews. If you actually did that, you would have many less!

I bought a large expensive bottle of Kérastase shampoo from them via Galaxus. And thank goodness I did. When I got the shampoo, it was clearly fake. Not sealed with a very perfumed smell (not the normal one). The shampoo was thin and left my hair like straw. Galaxus was great accepting the return but if I bought it directly from Parfimo, I might not have been so lucky. Parfimo is not a recommended store!