William Taylor

Terrible customer service, we have been without a hoover for 3 weeks.

Dyson incorrectly sent us an Air wrap rather than a replacement Hoover. We obviously let them know, but they've been unable to send us out a new hoover until our broken one is received. This was sent back 2 weeks ago.

Our issue has been passed to the complaints department and there is no other way to communicate other than email and it can take upto 3 days for them to respond. We asked if we could have our money back (within 28days) and they still can't confirm this or we would go and purchase another hoover.

Still waiting for my clothing. The customer service is robotic and I would not use again.