Sara

Always a reliable and enjoyable experience. I’ve been a customer for years and love giving the subscription packages as a gift. 100% recommend.

Easy booking, lots of tours, flexible payment

So many issues with delivery in the last year. 50% of parcels have not arrived, delivery is slow and uncommunicative, customer service is pretty unhelpful. App UX is pretty old-fashioned.

I ordered something over a month ago and each parcel (3 attempts) has failed to arrive for no good reason. This comes after a missing parcel in January and 2 very delayed parcels in the past year. You just can’t rely on Douglas. Go elsewhere, you’ll get better service.

**in response Douglas’ comment below and to provide more context: I’ve called customer service three times, I’ve requested the parcel is sent to the store or to my local PaketShop and nothing works. At least 3 Hermes parcels have arrived from other retailers at my address in this same period, so it’s just Douglas being incompetent, not Hermes/DHL. I also had a parcel earlier this year arrive from Brazil quicker than it took for a Douglas parcel to arrive from within Germany (when the parcel did actually arrive), which hopefully gives people an idea of just how poor Douglas delivery is.


**update from today: it’s taken 2-3 days for the same products to arrive at my flat with Flaconi and Sephora 👍🏼 and they were cheaper. What a waste of the last month – I urge customers to avoid Douglas.

So easy to use, no stress, good communication throughout the process. I even got more money back than expected 😃

Poor company. Every time I set low expectations for them, they sink even lower. Every other courier service in Germany is better, so why retailers opt for DHL (the least reliable and most chaotic company) is beyond me.

There’s no communication about where packages are. They have lost two of my packages in the last 4 weeks. Underprepared and understaffed for any time of year – Christmas or not.

Go for Hermes or DPD. They seem to be competent.

Customer service is useless.

I emailed straight after I made an order on Saturday 26 November to inquire about something odd I saw in the confirmation email. with no response by the following Wednesday, I called customer service. The lady on the phone was nice but incompetent. She didn’t have any idea how to find out the answer to the question I asked. It was just a question about personalisation on a soft toy. But she told me someone would reply within the next day.

It is now almost a week later, I have no reply, and my product (not even sure if it will be correct) is over 3 days late. With no communication as to where my product is and if it had been correctly personalized.

Avoid ordering. Customer service is useless and noncommunicative. You’re wasting money.

Keeps cancelling my appointment without telling me why. Still no Internet after 3 months and not likely to get Internet for another 2 months. How is getting Internet so difficult in a developed country?!

Honestly the most awful customer service. Why is Germany so behind with Internet? I've waited since April for my Internet to be installed and every time the appointment is cancelled without warning a few days prior to the appointment. I try to call customer service and they hang up because they don't understand the problem. I expect a) Internet ASAP because I'm currently using my neighbours' Internet and b) money back for all the ridiculous and incompetent customer service I have to deal with on a weekly basis with this company.

My package arrived quickly and was packed very well – I can reuse the cooling bag. I also got a cute little message handwritten inside, which was a great, personal touch :)

Send My Bag has helped me out so much with shipping my possessions to Germany from the UK. Brexit regulations made it tough, long-winded and straight-up confusing for all parties involved, but the team at Send My Bag were consistently friendly, available and helpful with my queries. I can’t thank them enough for their help over the past 1.5 months!

I signed a contract on 23.02. with wilhelm.tel and still haven't received a router or any Internet. It's now mid April. One technician came around to the flat about a month ago to tell me that they had to fix connection problems and I haven't heard since. Customer service is impossible to get hold of and they answer incredibly slowly. Life is too short to wait for an unresponsive customer service team who doesn't even seem to apologise or feel any urgency to give you Internet in a time when we all need to work from home. I'm so disappointed and will now be contacting Vodafone.

Rückmeldung auf Deutsch ist willkommen; ich finde es nur einfacher in meiner Muttersprache zu reklamieren.

10.03.2021 Disgusting customer service. I have recently ordered quite an expensive bed. When the bed arrived last week, the men from the delivery company enter my flat without wearing masks: my first bad impression. Then, as I finish unpacking my bed, I notice a rip in the material on one of the pieces: my second bad impression. Slowly I realise that a few critical pieces that are necessary to build the bed are missing: my third bad impression. I email home24 and then wait five days to hear that I can either get a discount on the item OR order replacement pieces for the bed. That really is the last straw. A company should owe it to its customers to make sure that a full product is delivered. It's absolutely disgusting that a company could even consider asking its customers to make a choice between a discount or receiving a full item that should have been delivered in the first place. It's not rocket science that I want both a discount and the product that I ordered in the first place.

UPDATE: 15.04. – delivery came again with missing parts. I ordered the bed in Feb and still haven’t received my it!! This is absolutely disgraceful!!!! I really hope I don’t come across such an incompetent company ever again.

UPDATE: 22.04.
Have to wait another 2–3 weeks for a bed even though it was supposed to come 03.03., so it could come by mid May if they dispatched it today. No discount offered, which is absolutely pathetic and I really sincerely hope that customers will be discouraged from purchasing off this incompetent and unkind company.

Nie wieder werde ich von home24 bestellen. Weiterempfehlung wird es auch von meiner Seite auch garantiert nicht geben.

Quick delivery, high-quality products

Quick delivery; sadly a bit pricey, but lingerie looks great