Ireland
Review of OneBill
Process couldn’t have been easier. Enter details, upload a bill, and OneBill do all the work. No calls necessary. They switch providers for best rate available and arrange switchover. Saved a huge amount on electricity unit rate.
Reply from OneBill
Thanks for the great feedback!
Review of Fastway Ireland
Reply from Fastway Ireland
Hi
Thanks so much for leaving a review!
We really appreciate your feedback and are glad you've had a good experience with us.
Regards
Shona
Fastway Couriers
Review of Smart Cellular
9th July edit to reply to smart cellular:
At no stage was customs ever mentioned.
My contract was with smart cellular so phone ordered on 9th went missing in transit 11th I asked this to be investigated 16th. By 4th December there was still no phone.
Yes customer service replied to emails but they didn't actually read mine and replied many times with a tracking number or asking for a phone number.
My agreement with Lucy was once she arranged payment I would of course send handset back if it ever arrived. I never refused to send the handset more lies.
And openly bribing customers with money in exchange for taking down negative reviews shows what lengths smart cellular will go to to dupe people into parting with their hard earned cash
There should be a zero star option
Slick website is what drew me. Easy to navigate promise of excellent customer care quick delivery 1 year warranty etc. This is where the fairy tale ends. Not enough space to give all the details so to synopsise phone ordered 9th nov 4th dec no phone received. The sales team in their defence are left to deal with complaints and they are simply not equipped to do so. Shame on management for hiding behind their staff. After a lengthy online search I somehow came across a directors email address so sent on my email interactionswith sales team. Thus is when customer care got in touch. Their website has no customer care nor after sales care details. Should have sounded warning bells.
Long story short customer care started out so professional but when I refused a bribe, after they had told me to cancel my PayPal claim so they could refund me immediately, suddenly they couldn't refund me anymore my phone had been in transit since 11th nov. Eventually got my money back but not before they made me delete any negative comments and trust pilot reviews. Sounds like bribery no?!
Reply from Smart Cellular
Hello Orlaith,
All of our staff are trained to deal with complaints.
Our staff are working really hard and we have remained fully operational to meet the demands with Covid-19 - working with limited resources.
We replied to at least 30 of your emails within a short space of time, advising you on numerous occasion with the same response, clearly explaining that your handset was stuck in customs. On a number of occasions we also requested if you could get some one else's phone so that we could speak with you over the phone. You refused to cooperate.
Being an international order, you were aware that your handset was stuck in transit in Langley then in customs in Ireland. We were unable to retrieve it or process a full refund until we had received it back or adequate time had passed, allowing Royal Mail and the Courier company the time to deliver your parcel.
As an exception - which we will not consider again for any customer, we processed a full refund - although the item still remains in your possession having being delivered, as you are refusing to return it back to us. We have provided an alternative address to return the product to us, as we do not use Returns collection services for any of our orders .
Our Customer Relations team did contact you to initiate a full refund, even when the product has not been returned yet. In our opinion, you found the time to continue to comment on social media and harass our staff behind a screen, and we do not tolerate such behaviour.
We remain consistent in replaying to your emails and providing an exceptional customer service.
We request the phone to be returned within the 30 day period as we do not wish to have you as our customer.
Smart Cellular