hind abaris

Appalling service. We were picked up at the airport by Luigi who complained to us that he had been working since 2.30am and was exhausted and we were his last job of the day. He was supposed to drop us at our hotel La Griffe but instead dropped us off nearly a mile away and told us to cross the road, go straight then turn left. We thought it was not going to be far as we had 20kg suitcases each but we had to walk and drag our suitcases for 15mins. How disgraceful!

I am extremely disappointed with the service. I ordered flowers and selected Sunday delivery, but the company uses Royal Mail, meaning the delivery couldn’t happen on Sunday as advertised. To make matters worse, my flowers were dispatched far too early, and they weren’t even attempted for delivery until three days later! How can they expect flowers to stay fresh after such a long delay, especially with Royal Mail handling the delivery? This is not the service I was expecting, and I won’t be using them again. Very frustrating experience.

I’ve been with LV for 5 years and as long as there was no claim, I had nothing to complain about and carried on renewing my car insurance with them. This year however, a claim was made and the way they dealt wit it, was appalling! They withheld important information, made mistakes on important documents, intimidated me over the phone! It was a nightmare. I had to email their complaints departments 3 times as was ignored the first time and some documents still need to be reviewed. So never again!

Ordered a cake though them and they didn't convey the full personalisation ( I had paid for) to the seller.
it was impossible to contact neither them nor the seller as there was a continuous fault when I wanted to. I filled up a contact form and asking them to help but they never got back to me. Moreover, the seller's description of the item was false.
All in all, I am very unhappy with the service.
Will never use again and won't recommend because if anything goes wrong, you've just wasted your money.

Disappointing experience
Paid for personalisation but name was missing which is really annoying!
Also, it says on their description that the cake's diameter is 23cm but it's not even 20cm. Misleading!!
So beware...

Stress free.
It only takes a minute to claim online. Communication is great.

I have recently booked a standard room with a double bed for some occupancy and paid the rate of a double room but loveholidays pocketed the money of that standard room and booked me a single room with a single bed that didn’t worth half of what I had paid. Even the receptionist said that they got a fraction of what I had paid. Loveholidays spoilt my holiday as I spent 2 days online chatting with different agents who did recognise there was an issue but couldn’t help as the hotel was full for the following 4 days. They promised I would be moved for the last couple of days but I wasn’t. They offered me a partial refund which is a fraction of what I had paid but I had no choice but to accept it as keep fighting would just spoil my holiday further. I will never use loveholidays again and will make sure none of my friends/ family member will. You were a disgrace.
I have provided the correct details after your reply but I have already returned from my holiday ( this may be the reason why you can’t find much).I needed help and requested it while I was there but loveholidays failed to provide it. I have taken screenshots of my chats with that team and requested all the chat history to be emailed to me but that team never did! A disgrace!

Good taste, free from gelatine and nasties.

Straightforward. Good service and affordable prices.

It’s a lucky dip! Sometimes it’s a win but not always. Kept 2 items out of 5 on my last order. Items were not all true to size. On the other hand, postage is quite expensive ( overpriced in my view) and they don’t refund it anymore when you return items ( they used to!).

After I had placed an order, I received an email from a delivery company informing me that the item would be delivered on Wednesday between 8am and 6pm. I then arranged with my workplace to change my timetable so I could stay at home to wait for the delivery. On Wednesday, I waited the whole day and nothing: no email, no call and no delivery. I then stated writing to Charles Bentley: 3 emails in 3 days which they have acknowledged receipt but never addressed nor replied to. I asked them to contact the delivery company and provide a delivery window as I can’t afford to stay a whole day again at home . They never replied. A few days letter, another email from the delivery company advising that the delivery would be on that same day between 8am and 6pm. A real joke! They think people don’t have a life nor a job and would l, without even 2 hours notice be ready to stay home and wait after having failed to deliver previously. What a disgrace!

Very disappointed with our last crossing. We were delayed for nearly 90 minutes and no one approached us to explain the situation. Getting stuck at night is very frustrating. Never again.

Keep away! Absolutely appalling service. Time wasters. Ordered a perfume and emailed 3 times, asking them when it would arrive as it was a birthday present. I’ve been told that it was being processed, Then that they would let me know once it is shipped and 10 days later, they finally replied that the item was not available. No time to order a present. Thank you for nothing Carethy.

Absolutely appalling! Avoid buying from them!
If you are unlucky and delivered a defective item, they would make it very difficult to return it. Have been waiting for more than 2 weeks, Wrote a dozen emails, been asked to send many pictures and they are threatening to deduct £50 for return charges if they can’t see any fault which they could lie about. Have already lied to me. Still haven’t picked it up as waiting for a delivery in my area ( yeah and threatening to deduct pick up charges!) A nightmare experience!