Usman Saeed

Excellent website with genuine designer products on sale.

If you have a problem with your part, expect zero support.

They did not even reply back to my messages about an incorrect part sent.

I requested to return an angle grinder because I was not happy with the quality/performance as it overheats and smokes during use. However, the rude staff at the store said "we are not a tool hire company that you will use the item and return it after you've finished the job".

I insisted this is not the case and I would be more than happy to exchange the item for a better product but their reply was "no that's not why you're returning it but let me ask the manager" and then refused to take the item back.

I did not argue and just brought the item back but the experience was very humiliating. Having spent thousands with this company, I expected better.

Appalling customer service! I will not be using toolstation again.

I purchased a sofa from this company (183488) and before placing the order, specifically asked whether any discounts or sales were planned. I was told there weren’t, only to see the exact same sofa reduced by £600.

When I reached out to express my disappointment, I received a dismissive response. There was no gesture of goodwill, no apology, and no effort to acknowledge how frustrating the experience was as a customer who had tried to make an informed decision.

I’m not just disappointed by the price drop, but by the complete lack of care shown after the fact. I had expected better service for the price paid (£2600) and hoped this would be a company I could recommend to others. Sadly, that hasn’t been my experience.

Manesh provided excellent responses to questions.

Be prepared for the pain and agony if you have any issues with your broadband.

The customer service is almost non-existent. You can't speak to anyone over the phone. They have a chat and WhatsApp support only and it looks like only one person manages that. Awful service; the worst I've experienced.

I had the most bizzare experience with them and will not recommend them to anyone. Firstly, our initial installation date passed and when we contacted yayzi, we were told its not our fault City Fiber told us they cancelled because of some issue. Fair enough, but yayzi did not email or call to notify or change the date. Secondly, City Fiber came to install and the router wasn't even delivered prior to that. Had to buy my own router but Internet still wasn't active for another 3 days. Had to contact the worst customer support that exists on planet earth on 5 occasions and go through agony to finally get it to work.

Please note, despite complaining about this, and weeks later, we still haven't received the router. Also, last messages I sent to them were on Tuesday, Friday and again on Sunday and they are yet to respond.

Joke of a company!

Claiming for insurance can be a very stressful process, especially after you've been through some sort of distressing incident (Theft in my case). I was in two minds on whether I should seek professional assistance with my insurance claim. After exploring my options, I decided to go with Salmon Assessors and I am happy to say that I made the right choice. They were very professional and helpful throughout the claims process. Jeremy gave the best advise and managed to secure the full insured amount. I doubt that I would have been able to get my claim approved without his assistance. Highly recommended!