I'd give ZERO stars if I could Ordered and paid for a Kerbl gate and fixings in June, for delivery 2 weeks later by 2nd July. The order was split in two, with two tracking numbers. The fixings arrived with CTT on 1st July. The gate - no. GalopStore says Order delivered, but this isn't true. The tracking number doesn't work, the courier company doesn't exist. GalopStore doesn't reply to any emails. I've had to escalate through PayPal to get my money back.
Ordered a gate and fixings. Fixings arrived after 2 weeks, gate still outstanding. Galope says Order delivered! I say not. Tracking number and alleged courier do not exist. No replies to emails. Escalated through PayPal for a refund. Not good because I need the gate!!! Avoid this shop at all costs
Misleading advertising, promising a 100% guaranteed no quibble refund if the foundation doesn't work for you. Except...if you bought it as part of a bundle. This is not legal! At the very least a partial refund should be offered. So the foundation gave me a rash and redness, I would have expected some sort of refund/returns option. Zero, zilch, nada! Avoid at all costs.
16 February 2026
Unprompted review
Reply from Meroda Cosmetics
We’re very sorry to hear about your experience and sincerely apologize. We understand that every skin type and preference is unique, and sometimes products may perform differently for each individual.
However, as stated in our policy, we unfortunately do not offer refunds for bundles or sets. We understand this may be disappointing and truly apologize for that.
If you would like recommendations for other products that may suit your skin better, please don’t hesitate to reach out — we’re here to help.
Waste of money. Can't cast to TV, frequently crashing/buffering. App doesn't work on 4K TV No customer service. Will not renew in 2026. Shame as concept is good, and when it worked in 2023 early 2024 it was great. Avoid!
Was good for a few years but the past 6 months or so it has become rubbish with buffering, not loading, unable to stream recorded programmes etc. and bad service replies with no resolution
I have been a customer since 2015 (UK) and PT since 2019. The range of products is good, and prices are very competitive. However, since PT introduced their "Zooplus Relax" scheme in favour of the Zooplus points I am not a fan. The scheme is confusing, often better deals are found in the store as a regular purchase. And I liked the Zooplus points to save up for "goodies" which I donated to my local vet for the street animals, or the points to an animal charity in Portugal. So overall it is okay but please bring back the Zooplus points, like the rest of EU Zooplus have!
30 October 2024
Unprompted review
Reply from zooplus.pt
Hello,
Thank you for your loyalty and for being with us since 2015 in the UK and 2019 in Portugal! We’re thrilled to hear you appreciate our range of products and competitive prices—your satisfaction means a lot to us.
We understand your concerns regarding the Zooplus Relax scheme and the discontinuation of the Zooplus points system in Portugal. Many customers, like you, valued the points program, not only for personal benefits but also for its ability to contribute to causes that matter, such as supporting local vets and charities.
Your feedback regarding the clarity and value of the Zooplus Relax scheme is important, and we’ll share your thoughts with the relevant teams to help us improve the program. Meanwhile, we are always looking for ways to better serve our customers, and suggestions like yours are invaluable as we evaluate future enhancements to our offerings.
Thank you for sharing your experience and for your kind-hearted support of animal welfare. If there’s anything we can assist you with, please don’t hesitate to reach out.
Well packaged and quick shipping to Portugal, this is where I'll get my horsey-stuff from now after Brexit has caused too many problems.
4 November 2021
Reply from The Equine Warehouse
Dear Customer,
Thank you for your review and for taking the time to share your experience on Trustpilot. We are delighted to hear that we have a new loyal customer and we look forward to welcoming you back again soon.
It would be ZERO stars but hey... We specifically asked for a Fixed Line Telephone (which you are entitled to by EU regs. which you can find on europa.eu We were promised that would be fine and so we went ahead. We never got the Fixed Line but a SIM card telephone which hasn't worked from day one. They insist we should call them (what with?) and until we threatened to go to Court they did NAF-all. Now they have issued us with a credit for 6 months and are cancelling the contract! So we have no telephone, no internet and they think they get away with it. Should be voted Most Useless Company of Many
Love Gumbies, have many pairs of flip-flops, slippers and slingbacks. The last order got lost in the post and when I queried it this was resolved within a day with a new order shipped out FOC. Great customer service. Great product, recycling materials and re-use is another good thing. Keep going!
0 stars would be better. MEO have never, ever fulfilled their contract (TV, phone and internet package). We live in area with very poor mobile coverage and requested a landline, they gave us a mobile. They insisted it worked, however 4 months in and many complaints later where they insist they call you (Hello??) we cancelled the contract as they were in breach. Staff are rude and unhelpful. Since then they have tried debt collectors to recover the money we allegedly owe (haha, guess not). Livro do Reclamacoes went unanswered. By law (EU regs) a telephone company must provide a landline where requested. MEO cannot be bothered Don't touch with a bargepole!
TV Mucho is not worth the money and the hassle, they changed their package so now we are unable to watch programmes on demand. Recording doesn't work as the programmes won't play. The buffering is still extremely bad, especially when trying to watch popular things like F1 The company is not displaying proper contact information (against EU legislation), no complaints procedure or link to the ODR platform (EU requirement) and they block you on their social media platforms when you complain. More grief than it is worth :-(
23 August 2020
Unprompted review
Reply from TVMucho SL
Hi B Stafford,
Thank you so much for sharing us your experience with our service. Sorry to hear that you are experiencing some issues however, we would like to know more about this. If you could please reach us via chat on our website or email us at support@tvmucho.com so that we can further investigate what's causing this on your end. With regards to the contact information you mentioned, We strongly believe that all details about our Company, contact information and all things you want to know about us are already on our website. We hope to talk to you soon.
Courier failed to collect, twice. Can't get in touch with anyone to request a refund, there are no contact details other than using their webform questionaire. Companies Act 2006 states an email address, in addition to geographical address and organisation name must be given. Big fail. Besdies, managed to send my parcel with a different courier direct and was €10 cheaper for more volume