Customer service is the least efficient i have ever seen
I placed an order, when i realized it was going to take too long for me to get it, i cancelled it thrpugh their chatbot, twice. Despite that, the order was shipped and left at the rntrance hall of the building because i was no longer at that address. Since then i have had a surreal 17-enail exchange with customer care in which i explain them that they have to collect the package from where they left it. Yet I keep getting an email from the delivery company saying they are going to collect the item every morning for the past 2 weeks. Primor refuses to guve instructions to the delivery comoany and reimburse me.
Reply from Perfumerías Primor
Hello, we understand your disappointment and deeply regret what happened. We are devoted to working every day to enhance the quality of our services, and your comments are always helpful. We have conveyed your evaluation to the appropriate department for analysis. Thank you very much!