Stay away from this company!! They are thiefs!!
I made an insurance for lost bags in flights. The terms of the service agreement (silver level) stated $500 compensation per bag. My bag arrived three days after I landed in my destination. The company wrote that I do not qualify for any compenation and is closing my file. I don't know what I paid for. This is a company of thiefs. They steal your money and don't give you anything in returns. You better stay away from them.
Reply from blueribbonbags.com
Lilac, so sorry to hear your bag wasn't delivered until 3 days after you landed. We completely understand how frustrating it is when it takes longer than expected for your bag to be returned back to you.
As per our systems, your bag was delivered on 3rd August 2026 to your destination airport. We can see you filed a claim on 2nd August 2026 and as per our service agreement, your case did not qualify for our Service Satisfaction Guaranteed Payment. This is due to the bag's arrival in under 96 hours to the destination airport.
We want to clarify that Blue Ribbon Bags is a baggage tracking service. We continuously monitor your baggage status and work with the airline's baggage systems to track your luggage and help facilitate communication; we do not have the authority or physical access to retrieve baggage from the airport ourselves and deliver it. Only the airline and/or the airport baggage handling teams can release and deliver your luggage. We have no control over the airline or baggage handler's courier process.
We understand that this was not the outcome you were hoping for, especially as your bag remained at the airport undelivered to your actual address.
We appreciate your honest feedback regarding your experience. While we regret that we have not been able to achieve a faster resolution in this case, we remain committed to assisting you in every way that is within our control.