Elena Hoffer

Apparently, Nordea does not care about their customers. I have been a customer for several years, actually almost a decade, have my loan with Nordea and all my accounts. I tried to ask for another loan - we are talking about a bridge loan for 3-4 months. I reached out and it was clear that the advisor I talked to did not know how to help. She said she would check and follow up. Nothing more happened from Thai point onwards unless I pushed forward. I am self employed and have monthly income they see. After they told me they needed certain things I provided them to then get a generic answer that they can not give me the loan. No explanation nothing. Anyhow, I asked several times to speak with someone to figure out a way forward. I was promised to be called and no one ever did. So, it’s end of June. I started the process in April, it took them more than two months to get through with the request. Valuable time I lost to ultimately tell me, no.

I did not feel cared for as a customer and I can absolutely not recommend the bank. If you are looking for someone who takes your needs serious go somewhere else.

I did not even order anything. The contact with the customer service was very frustrating. Apparently they don’t need customers.
Can’t really recommend it and decided not to buy. Good luck with such a customer service if you run into issues.

Again, I should have read on here before engaging and paying for a service. Bad customer service or maybe I should say non-existing customer service! NOT recommended if you are looking for a smooth experience.

I've payed for this to use one function and this function in literally not working. Customer services chooses not to respond!

If I could, I would give zero stars.

This company operates with an incredibly deceptive and unethical business model. It’s deeply disappointing-and honestly infuriating-that someone would choose to run a business this way. You’re lured in with what seems like a simple service: translating a document for just €0.60. But what they don’t make clear is that by doing so, you’re automatically signed up for a subscription that charges you €24.99 per month-without any proper warning or transparent disclosure.

This kind of trickery is not only unfair but feels like a scam. It preys on people who need a one-time service and then quietly locks them into recurring payments. I only found out when I saw the charge on my bank statement. There was no clear confirmation, no heads-up, no easy opt-out.

Stay far away. Businesses like this should not be allowed to operate

If I could I would give 0 stars.
To my trip: booking code: 1027-231-487
I’ve booked my flight more than 60 hours ago and I still have no confirmation of the flight. My money however was taken.
I called and they said it can take up to
72 hours. Poor communication. Never ever again. Honestly, if you want to save some nerves don’t use Mytrip.

Update: I called again after 72h, still no flight or money back, nor any communication from their side. I get someone on the phone and he tells me it takes another 24 hours. I am very unhappy. What a way of treating customers.