crawford1

Items returned, now at my own expense as they “don’t support returns from Jersey” over a month ago haven’t been acknowledged and refunded. £££ out of pocket and no meaningful comms. Buyer beware. This is a shocking experience having been a customer from day 1. They also sent a survey to see how they are doing! Tone deaf.

Ordered from Jersey Channel Islands. When I needed to return items they advise that they don’t support returns from this location. I’ve ordered for over ten years. This new rule is neither published or conveyed at any point. After several back and forth emails I eventually returned the two orders at my own not inconsiderable expense. That was over three weeks ago. No acknowledgment, refund etc. Awful experience and now not one I will ever repeat. I’m in doubt I will receive a refund.

I am a seller. Unfortunately every payment in last 6 months has required my reminding them to make payment - 3 times on this occasion and still waiting. It’s not acceptable and concerns me that there may be wider issues in the background. Thankfully this is not a lot of money in my case but I’d be extremely nervous about selling high value items.

I placed my order 30th December. After placing it there is a message saying it may be delayed. I have chased several times over the last week requesting immediate dispatch or a refund. I have neither. Buyer beware!

Easy to use and results fit to travel certificate in less than an hour. Completely hassle free. Vincent explained everything clearly. Great all round.

Easy solution to travel testing. Shantel was great, brilliant to have such wonderful staff. Would recommend.

As below, I had four failed attempts to order, with error messages saying my bank had declined payment, then PayPal balance payment did not result in an order, although £70 is still unavailable to me 9 days later. The business seems content to allow this to persist. Taking money and no order? Why don’t they care?
Beware.

I dont understand why there not is a zero star option. Three times now they have made no effort to send my delivery to jersey. It is sent back to retailer before it leaves the UK with no credible excuse. Seller was speaking to me saying DPD don't do deliveries in Jersey as I was walking past the DPD van in St Helier! Useless. would not use or recommend. One disappointment after another. Unfortunately, retailers do not generally advertise who they use or I just would not have even placed more orders. Three out of three failure rate.