Soroush M

I’ve been a customer of Perpetua Labs for several years. I ultimately stopped using the platform because their tool lacked proper placement optimization—something that had become standard across other tools at the time. While competitors were adapting to optimize placements effectively, their software wasn’t keeping up, which made it unusable for my needs.

As a result, my campaigns significantly underperformed during that period, and based on my historical performance, I estimate this cost my business approximately $100,000–$120,000 in lost revenue.

Given that level of impact, I expected at minimum some consideration around billing for the period when the platform wasn’t being used. Instead, not only was my refund request denied, but I continued to be charged despite having no active campaigns, and the matter was escalated to collections, which has been ongoing for over a year.

What’s more concerning is that the account was under my business, yet I’ve been contacted in a way that suggests personal liability, including collection efforts that I believe are inaccurate. I’ve asked the collection agency to stop contacting me, but the outreach has continued.

I strongly recommend you look elsewhere unless you want to see poor results, being charged for unused services and shady collection practices.

I have been using Alibaba for a long time. Overall, it's not bad, but you do not have any protection. The sellers or freight forwarders can commit the most obvious violations, and Alibaba wouldn't have your back in the case of a trade assurance.

For example, recently, a forwarder shipped the product to the US, and claimed they cleared customs before the tariff war was paused by the US and China on May 14th. I shared with Alibaba absolute evidence that the agent on May 10th, telling me the shipment was gonna arrive on May 14th, which means the customs clearance obviously happened on 14th or beyond, where the rates were lower.

I asked the forwarder either to provide proof of customs clearance date or issue a refund for the extra duty they charged me. They didn't do either. Alibaba got involved and basically said there is nothing they can do about this, and they can't force the forwarder to issue a refund, and that I should just trust what the seller says lol

I have had cases like this a few times, 4 times to be exact. In all cases, it was 100% clear that the seller was in the wrong, and Alibaba sided with the seller every single time.

I have been a Novus customer for a few years now, and I love them so much that I got all my family to get Novus as well. If Novus is available in your area... GET IT.

They have Vancouver-based customer service, no more talking to someone in another country and getting passed from one person to another with no solution. This alone for me was enough to switch from Telus to Novus.

Their price and speed are very good. No contract, no bs. They genuinely care about customers.

I swear, every time I had an issue, they would resolve it within 15-30 minutes over CHAT! Don't even need to call them.

I wholeheartedly believe Novus is a breath of fresh air in the wifi market, where finally you don't get tortured with lengthy bad customer service and poor internet speed. The only downside... It's not available everywhere. But if it's available in your area, you would be crazy not to go with them.

Honestly, I am a bit surprised by all the negative reviews. I have used them since march 2022 and had a pretty good service. They do respond within 24-48 hours so if that's too slow for you, consider somewhere else. I like that they give me a heads up about all the filings I need to do. Although they obviously do it to make money off of that but still good for me.

An excellent Bank! Love it! It's free to send international wire which is huge for my business. The customer service is very nice. Their platform is very simple, modern, and easy. I think they can become even better if just like Apple, the dispute process was easier.

I love their customer service, and the ad engine is good. They got my TACOS down to 12% which is excellent. But when I want to ask detailed account questions, the responses are very broad and not specific to my account. I wish the support was a bit more tailored. But overall happy with them.

I have been with Helium 10 for 2-3 years. Very happy with them. Their software is amazing and their customer service while not the best, but it's pretty great.

I signed up for a free trial, expecting not to be charged beyond the trial period. However, my card was charged on both May 18th and June 18th, even though the trial should have ended on May 18th. I received no billing notifications or receipts until a failed attempt on my card alerted me to the charges.

When I contacted the company, they refused to issue a refund, despite my clear explanation that I had not used the service beyond the free trial. I also found it very hard to locate any transaction history on their website, which seems intentional.

I’ve done business with them before, but I won’t be doing it ever again. I will also be reporting this issue to the BBB. Save yourself the hassle—based on other reviews, canceling the account involves a lot of trouble, and it’s clear this company relies on customers' mistakes.

Absolutely worst customer service and quality. This company is a joke! Will never shop here!

Fiverr is still far from being a customer-centric company like Zappos or Amazon but you are doing a good job. On a platform like Amazon, if customers are wronged or not happy you know 100% you would get your money back even sometimes if it's out of their 30 days. On Fiverr, if you get distracted the project gets automatically approved, the talent gets paid and if you are not happy there is nothing that can be done. Also I don't think sellers should be able to leave a review for buyers. This impact the authenticity of buyers review.

Overall you see a lot of sellers usually off shore with 5 star reviews that are not good at all. The reason is the reviews are manipulated to some level.

Another issue, I believe the fee, just like Amazon should be built into the total price and not charge the customer extra fees.

But overall I do not feel like Fiverr has my back 100%, I think 70%-80% Fiverr would take care of me if there is a concern but it's not like Amazon where it's 110% they would take care of you.

I really wanted to like these guys. I initially talked to Stephanie, a very caring and helpful staff in PNPLINE. She answered all my questions. I am a very detailed person, so I double checked every single charge multiple times and kept confirming the total cost of inventory receiving, shipping, storage all that over the email. and I am glad I have the email proof.

I shipped out my inventory to them and they kept it for couple of months before shipping it out to Amazon warehouse. The first few months everything was ok but then when I got them to move half of my inventory to Amazon, I noticed they charged me for Pallets (which I provided them myself) and inventory cost for the full month for the inventory that was shipped out to Amazon in second week of the month and yet they were charging me full month of inventory.

I contacted them explaining I should not pay for full month of inventory and also since I provided the pallets myself, you guys shouldn't charge me for pallets. After a few emails back and forth with their finance department, they eventually accepted the obvious. And removed the fees.

I was like ok cool! It was one bad experience sure but who knows maybe these guys are busy and just made a mistake.

Next month I shipped out the rest of my inventory and this time for the same number of units that were shipped out they asked me to pay them $500! Note that, this $500 was for them to prepare 45 cartons on 1 pallet which was going to be picked up by Amazon. Meaning this did NOT include shipping. Only prep!

To give you an idea, how outrageous this is, last month's pickup cost me $150 and now they are asking for $500!

After looking into it I realized they are charging me pallet fees AGAIN! and now they added a vague charge called "3PL Service Charge". for Around $400! I asked them about it and why there is such a crazy fee, and they said it's a new charge that we added and our customers agreed to it in contract. In which I replied, this was never ever communicated with me and I have email trail to prove what was disclosed to me. I also pointed out the unjust pallet fee.

They respond back to me, that we have removed the pallet fee. But then I noticed that they increased the service fee for the exact equal amount. They basically wanted $500 out of me, and no matter what I say, they would justify it under a vague service fee.

Bottom line, even though I really wanted to like these guys... Unfortunately these guys would always add extra fees and bs in the billing hoping that you would not notice them.

Stay away at all cost or you would suffer a lot of headache!

They don't let you know that you have to pay until they take you a few steps into the process. I don't recommend

I got a number from them and used it... Initially it was working fine but then it started to have glitches. But the glitches weren't that bad. Seemed like at busy hours you won't receive the codes.

But then I got a second line and it didn't work at all. They did give me instructions to solve it but by then I have already found another solution. Even though I don't think they have any refund policy, when I asked for a refund they gave it without any hassles. This I call excellent customer service.

Issues do happen with any service or product, in my world if a company steps up and rectify the situation that does get a 5 star. I would definitely get more lines with them if I ever needed one in the future.

I used them and it worked like a charm

Excellent company i have been using them for 8 years and have always been happy

This company does not offer any legitimate method of payment. They offer very sketchy methods of payments such as bitcoin etc. The issue is if they decide to scam you, you cannot get any refunds from the methods of payment they offer. They misleadingly on their website advertise that they also accept PayPal. NOT TRUE. I contacted them and this is what they said which is laughable:

"As payment method we accept only Webmoney, bitcoin, perfect money and altcoins. We dont accept paypal"

Even though their website says they do. I have a screenshot of their homepage in case they later take it off and pretend it was never there :)

I have been scammed of $1100 before using sketchy methods and take my world for it, you don't want to deal with a company that uses any of the methods they mentioned.

Oh and they say those methods are the BIGGEST epayment method. Which again, its a JOKE. PayPal by far times 1000 is bigger than all of those. But PayPal protects customers and they know that which is why they advertise that they have PayPal but they don't actually offer it.

Another sketchy move is that I asked for their location and they evaded the question all together and never responded.

Unknown location, Sketchy Method of payment the best combination of scam artists :)

Update: After my review this business claimed they have verified my account after me contacting them and that i can use any payment method… not true. They said all i had to do was to contact them… also not true. I did contact them two times first time i was told to create a ticket and it would be handled, which i did, and their ticket support said “oh we can’t do anything about this since your account is created using a VPN (which it wasn’t) NOW here they are suggesting i should have begged them a few more times in order for someone to offer me a solution. Before the review, the answer was “we can’t do anything about it” now magically there is a solution. :)

How customer service works is you apologize for insulting the customer here and ask them to contact you in order to fix the issue and if you provided a good service and fixed the issue, You can ask me to change my review and i might do it. But pointing the finger at customer and lying is not the solution :)


Original Review:
I tried to use ProxySocks5 in order to get a Residential Socks5 proxy. I am by no means a pro. Unfortunately upon trying to go through the checkout process, I got an error that "You are running a VPN to create this account" and I do not have any VPN. I never use them. I only have an adblocker which has nothing to do with VPN.

Anyways, when I get to the final pages of checkout, they only give me Bitcoin as a checkout process. When someone asks you to pay with Western Union, Bitcoin, or similar payment methods, you should RUN. This is the biggest red flag.

They told me because I have created this account via VPN (Which I didn't) I have to pay via a sketchy method such as Bitcoin... which is a funny because a sketchy company, telling ME that I am sketchy? and because of that, lets do business via a Sketchy payment method????

No thanks! They could have made good on it by apologizing for insulting me and activating the standard payment methods. Which I have a feeling they don't have any standard method of payment and they just made this story to be able to charge with BTC. Maybe they had it in the past or something, but because they tried to scam too many people and got too many chargebacks their accounts got suspended.

For whatever reason, instead of insulting people and accusing them of being sketchy in order to get a payment via BTC, be straight forward and from the get go and before wasting their time, tell them you only accept BTC

This is a scam company. They call you out of nowhere claiming you have inquired to improve your score. They are rude, fraudulent and won't stop calling you. The good reviews are all fake.

The service was good. I was impressed with the chat support.

However....

Their service is good but the subscription cancellation instead of being straightforward and one or 2 clicks, it involves many questions and steps and email verification. Nonsense. Cancellation should be easy.

Updated: Originally I gave them 3 Stars. But due to their good customer service and quickly replying to this review I would bump them one star higher.

They make you waste time by installing their software and running the diagnosis and at the end would tell you that you have to pay after wasting 15m to 20m of your time. They should offer a free trial and then move forward with the diagnosis and if I was happy I would purchase. OR from the beginning before wasting 15m to 20m of my time, tell me that I need to pay and the diagnosis is just a BS method to get me hooked :)