Kim Stevens

Same day delivery, couldn’t be happier

I bought my first dog in 2022 and my second in 2023. Faultless service, quality breedings and all paperwork formalities dealt with and explained. I wouldn’t go any where else. First class with exceptional after care and advice. 100% recommended.

Never had any problems with the ordering or delivery. Always order in bulk for out giant breed dogs and love the savings we make.
Have recommended to friends and no complaints so far!

Ordered a lead 12 days ago, never arrived. Have messaged twice but heard nothing. Have checked my spam, nothing.

Edit: responses from seller below. Clearly they care about their reputation as my review was responded to and contact has been made. I see the problem is with Royal Mail, but the tracking I was sent was for Evri, so not sure how that works. Im sure the products are excellent but sadly the one I ordered is now out of stock, I was sent a list of alternatives but as I have bought and received an alternative product from a different company I have opted for a refund.

Edit 2. Seller has contacted me again to say I have my refund but is very upset by my review.

Edit 3.
Seller has responded again. See below. My original review stating that they clearly care about reputation was meant in a positive way to reassure other buyers that maybe this was a one off but seller made their own mind up about what it meant and let me know. Clearly very passionate about reputation as, to her credit, hasn’t stopped responding since the review, and also admitted missing my first contact (see first response).

I’ve never experienced customer service like it.

I love this machine! I was a skeptic at first but after my last generic machine broke I decided to go for a cordless Shark upright pet machine. It’s pretty quiet considering how powerful it is, it does everything you need it to. So why only four stars not 5? Just the effort of having to empty it after each and every room. I have pets, hairy pets and this does the job but the dust capacity is quite small. On the upside it’s keeping me fit running out to the wheelybin after each room. So far no hair has tangled the brushes and I have really long hair so am quite sure it’s been put to the test

had my insurance plan a couple of years. washing machine parts not available for over a week. Cant wait that long as we have a disabled child and mountain of washing. no launderette near us. no family nearby. should have saved all the money wasted on insurance and bought a new machine. cancelled policy after repairman said it was fixed and would work until he got the part, I tried it in front of him and it just died!!
called the company to say i cant wait that long and was told to go buy a cheap second hand one???? also had to put up with up with a man on the phone telling me all about his own home insurance and how he hasn't claimed for 20 years but still pays it....its like he assumed because I had a disabled child i was definitely too poor to buy a machine and clearly didn't understand how insurance works, don't waste your money. stick it in a jar and replace when necessary. No one should have to deal with this company. Patronising, smug and inefficient.