EVRI Parcel In Peril

Paid to go ad free, ads continue to appear.

Customer Services asked for the last four digits of the credit card used. NEVER EVER provide this unless you enjoy being defrauded.

I provided the order number given on the same day for an item purchased, it is all they need.

At renewal I will cancel Prime. Amazon crashes the world and cannot manage a subscription to ad free. What a mess they are.

Why Speed Tests are very misleading.

Using speed tests to prove UK broadband is good is a con because they don't show what your internet is really like for everyday use.

They're a "Fake" High Score: Speed tests are a single, perfect snapshot. They don't show how your internet works all day long.

The ISP Cheats: Your provider often makes you test against their own server which is very close. This gives a super-fast result, but the real internet is much further away.

You Have to Tidy Up: To get the best score, you have to disconnect Wi-Fi and use a cable, turn off all other devices, and stop downloads. No one uses their internet like that!

They Ignore Busy Times: Internet speed drops a lot in the evening (peak time) when everyone is using it. The test often misses this "slowdown time."

Speed Isn't Everything: A good connection needs more than just fast download speed. The test often ignores important things that make your internet feel smooth:

Ping (Lag): This is how quickly the internet responds. High ping makes games and video calls freeze.

Upload Speed: This is how fast you can send things, which is slow on many UK connections.

They Ignore Quality: A test can show a fast number, but if data packets keep getting lost (called packet loss), your connection will still be broken and unreliable.

Zen Internet's over reliance on speed tests to convince me that my broadband connection is fine is disturbing. Why not good, very good or excellent?

In my experience the high cost of Zen Internet broadband is not worth the money - it is very expensive.

Flawed remote testing.

Openreach’s remote test equipment used by Zen Internet to test my line, produces results that often aren’t good enough, not fit for purpose. They can check if a line is connected and measure things like speed, noise, and signal strength, but they miss many real problems. The tests only look at the part of the line Openreach owns, not the internet company’s network, so they can’t tell where a slowdown really starts. They also run for just a short time, so random or weather-related faults often go unseen.

One big problem is that these remote tests usually can’t detect high-resistance faults — tiny breaks or bad joints in the copper wire that cause slow speeds or dropouts. These faults might only show up when an engineer visits and uses proper tools. Because of this, many people are told “no fault found” even though their broadband still works poorly.

Zen Internet persists in telling me the line is fine - it is not. Recently Openreach identified two high resistance faults while testing in my home. The one in the DP was fixed, the other between the DP and DSLAM was reported to Openreach but not Zen Internet.

MJ Quinn has used a workaround to this underground high resistance fault below the Openreach cabinet to help a neighbour.

Openreach has known about this high resistance fault for seven years but shows no sign of fixing it.

Zen Internet needs to hold Openreach to account. My contract is with Zen Internet, I am unable to hold Openreach accountable.

The delay in meaningfully addressing my complaint is intolerable.

Zen Internet telling me repeatedly that no fault was found is cynical and not how they like to present themselves.

This high cost broadband is not good value for money in my experience.

Zen Internet are unreliable

Zen Internet are unreliable. It is pointless to monitor my connection without informing me of the results as promised.

Evidence was captured yesterday while in Chat with two agents.

Poor Openreach FTTC line, but they are unaccountable and cannot be contacted.

Poor line sold on by Zen Internet, but everything is fine when they use the Openreach test equipment. Openreach is marking their own work.

An Openreach engineer in my home recently identified two high resistance faults, one was fixed and reported to Zen Internet. The other would require a new cable between the DP and DSLAM, so was not fixed but reported to Openreach. This has been going on for seven years, I changed to Zen Internet for a reason despite the high cost.

Is a burger any better for being served on a china plate, at a table with knives and forks on a crisp table cloth compared to a paper napkin if it contains gristle?

In my experience, Zen Internet is not worth the extra charge each month.

My complaint to Zen Internet is now a month old.

Will this nonsense ever end?

Zen Internet are unreliable. It is pointless to monitor my connection without informing me of the results as promised.

Evidence was captured today while in Chat with two agents.

Poor Openreach FTTC line, but they are unaccountable and cannot be contacted.

Poor line sold on by Zen Internet, but everything is fine when they use the Openreach test equipment. Openreach is marking their own work.

An Openreach engineer in my home recently identified two high resistance faults, one was fixed and reported to Zen Internet. The other would require a new cable between the DP and DSLAM, so was not fixed but reported to Openreach. This has been going on for seven years, I changed to Zen Internet for a reason despite the high cost.



Is a burger any better for being served on a china plate, at a table with knives and forks on a crisp table cloth compared to a paper napkin if it contains gristle?

In my experience, Zen Internet is not worth the extra charge each month.

My complaint to Zen Internet is now a month old.

Will this nonsense ever end?

MIB database still shows my car as uninsured. The delay is with RAC Car Insurance, not the database.

RAC Online is useless when you need it.

RAC Online would not allow me to print my insurance certificate. I wanted it as the MIB website still shows my car as uninsured.

25 minutes of my life wasted due to problems at RAC Online regarding documents.

High resistance fault still not repaired

Nearly a month ago an Openreach engineer observed two high resistance faults between my home and the Openreach cabinet. One was fixed, the other reported once again to Openreach but not my ISP.

Since then, MJ Quinn have made a workaround to help a neighbour. That engineer was not able to fix the fault below the Openreach cabinet.

My broadband connection still encounters this high resistance fault in the Openreach cable between the cabinet and the top of the telegraph pole serving my home.

This high resistance fault has existed for 7 years, Openreach engineers have observed it over this period.

Presumably Openreach management expects this fault to spontaneously repair itself or are cynically still waiting for the arrival of FTTP - NO SIGN OF THAT.

Anytime Openreach engineers visit your home, I suggest asking your ISP for a copy of the report the engineer sends them.

Openreach is unaccountable to the customers of ISPs. My ISP, Zen Internet, is not inclined to make Openreach accountable.

I pay the bill but do not receive a stable broadband connection, drop outs, high latency etc. I abandoned the landline for phone calls due to the constant crackling noise caused by this high resistance fault.

If Openreach was a public sector company the political solution would be to privatise it but IT IS A PRIVATE COMPANY serving its investors/managers.

Six days waiting for a response.

Zen Internet has not responded to many of my questions, now it has not responded at all for six days.
I contacted the person who was handling my complaint.

A Qube GB engineer will arrive today, not an Openreach one, to "investigate" a long standing high resistance fault between the top of the telegraph pole and the Openreach cabinet.

The fault is in the ground under the pavement/cabinet.

A MJ Quinn engineer recently helped a neighbour by bypassing this long standing high resistance fault. There are available connections to which I could be connected.

Zen Internet charges a lot more than other companies, it is not worth the extra. The router struggles to get a consistent WiFi signal across 4 m of air. The router switches devices from one band to another for no apparent reason.

I switched to Zen Internet in April to receive a stable broadband connection, it is not stable.

Each time I contact Zen Internet, a different person replies. The same questions are asked of me, presumably as the notes on my account are not being read.

It seems this nonsense will go on forever.

The 7 year high resistance fault continues.

A high resistance fault between the top of the telegraph pole and the Openreach cabinet has been ignored for 7 years.

Cheers Gareth.

An Openreach engineer once again observed this fault over a week ago, while in my home fixing another high resistance fault at the top of the telegraph pole.

Cheers Gareth.

These faults cause trouble to the broadband supplied to my house by a copper cable.

Cheers Gareth.

Other Openreach engineers have told me the ignored fault has been reported, as did the last one. I believe them but the fault has not been repaired.

Cheers Gareth.

This 7 year fault was not included in the report the Openreach engineer's test device sent to Zen Internet. That report was specific to the fault at the top of the telegraph pole. I always obtain a copy of these reports from my ISP. This fault was caused by a previous Openreach engineer trapping a copper cable in the Distribution Point case edges when closing it, exposing the contents to rain.

Cheers Gareth.

All of the available connections tested in the Distribution Point showed the two arms to the Digital Subscriber Line Access Multiplexer in the cabinet returned lengths of 80 m and 200 m. This is not conducive to a good broadband connection.

Also 54 volts continues to be supplied to the copper cable. Since April 2025 I have not had a telephone service via the copper landline. Zen Internet offers an expensive digital phone service which I declined.

Cheers Gareth.

Gareth or an other will reply to this review by telling me to contact Zen Internet - I have but they are relying on remote testing of the line. Remote testing of copper lines is cheap and quick but has many limitations. Compared to an Openreach engineer's test done from the Digital Subscriber Line Access Multiplexer to the Distribution Point or vice versa it is pants.

Cheers Gareth.

So I, the customer of Zen Internet am left piggy in the middle with both companies playing games with me.

Cheers Gareth.

Contacting the Local Patch Team would be easy for the people responding to my review, it is impossible for me. I could be contacted via Trustpilot to get my details.

Cheers Gareth.

Openreach know of an intermittent high resistance fault between the DP and DSLAM but have done nothing.

My Internet Supplier [Zen Internet] has been informed by me that Openreach require them to escalate the case.

However Zen Internet has a high resistance fault in customer services/tech and will not escalate the case.

Perhaps Openreach can help me by contacting Zen Internet as it is an Openreach fault.

My Zen Internet account number is 629335

The response below from Openreach is of no help to me. Zen Internet will not do as you have asked.

Zen Internet will not do as Openreach has asked.

Reply from Openreach to a Trustpilot review about a very longstanding fault between the DSLAM and Distribution Point serving my home which causes intermittent faults and at times slow speeds.

A day ago
Hi There,

Thanks for getting in touch,

We advise contact with your provider as this is your point of contact for the services. As there has been failure, they will need to raise further escalation for this so this can be reviewed at a higher level and repairs actioned.

I am really sorry for the poor experience!

^Dan

As a result of this lack of cooperation and a colossal waste of my time and effort my poor broadband/WiFi continues.

Openreach knows about a longstanding fault but has not repaired the cable.

AI will respond with "contact ISP".

ISP uses Catch 22 to avoid helping.

Intermittent faults can be fixed if there is a will.

It is horrible being piggy in the middle between Openreach and ISP.

I pay my ISP for a stable broadband connection. Openreach charges ISP to provide a stable broadband connection.

I do not have a stable broadband connection, I am being ripped off.

Openreach knows that there is a fault between their cabinet and the top of the telegraph pole that brings broadband to my home.

They know that I know that there is a fault, as do my three immediate neighbours.

This has been going on for seven years.

Once again an Openreach engineer has told me and my neighbours that this fault will be reported to their manager. A new cable is required.

Two plus years before FTTP is likely in my area.

Openreach have under invested for a long time in the copper network, and for seven years have failed to fix this fault [very likely of their making when reinstalling an Openreach cabinet].

Parcel out for delivery on 24 September 2025 until the evening according to tracking. This was then replaced with attempted delivery failed in the morning.

Parcel out for delivery on 23 September 2025 until the afternoon according to tracking. This was then replaced with attempted delivery failed in the morning.

Both are untrue. On the first day I was in, by the front room window, signing legal papers for a friend. Neither of us saw the courier carrying a package of 8 foot bamboo canes to the front door. Neither did we see the person carry them away after ringing the doorbell.

I never buy goods again from a firm that uses Evri for deliveries.

Evri lie in the book used to cover up Evri mistake made.

Evri comment made by AI.

Customer Service is poor


Zen Internet want to check my 2 star review is genuine. My previous 5 star reviews did not require checking.

Different explanations from different Zen agents. Nearly always a different agent responds to emails, each appears to respond selectively and mainly concerned with closing the case.

Zen Internet is expensive when it goes wrong and is followed by poor customer service.

Warranty had 4 months on a new laptop

A Lenovo IdeaPad 1 15.5 inch i3 8GB 128GB bought brand new yesterday only had 4 months left of the warranty.

Lenovo website has a horrid procedure to correct this nonsense. Entering the serial number was not enough.

Perhaps the Lenovo tech used by Lenovo to do a simple task is overwhelmed.

2025-05 Cumulative Update Preview
for Windows 11 version 24H2 for xbased systems
[KB5058499] install error 0x800f0983

None of the suggestions on the Microsoft support pages work.

Eleven years ago this was common and apparently it continues.

Totally useless.

Evri delivered a parcel as expected.

After terrible experiences with Evri this was a pleasant surprise.

Three stars as it might be a one off and I was anxious until it arrived.