Lippai Lilla

I ordered on the 9th of August. Today the status of my order is preparing for shipment. In 16 days they were not able to ship my order.

Whenever i see that a package will be delivered with DHL i know already that either i will not receive it or too late or there will be some issues…either you simply leave a note that we are not at home, while nobody is even ringing the doorbell..we have a camera…we can see if someone comes around….or they just came after 10pm….seriously!? So bad…and it does not matter how many times you call customer service it simply always keep getting worse…

Tiffany, if that is her real name ( at first she was not even willing to give us her name) with a very strong accent on the Dutch helpdesk from Booking support is the most incompetent agent ever. Not helpful at all, was not even able to read the booking properly. Repeated the same line 12 times and had zero understanding for our problem. Did not help us further and all that after a 30 minutes waiting line. She even called the hotel where the ppl on the reception told her what needs to be done in the booking system and even after that she refused to help us and advise us back to the hotel. We called again another waiting line, but at least this time we received the support we called for in the first place. I have booked all our trips on booking in the last 15 years. This was the last time. Booking.com…hire more competent people!

Snel geleverd. Ik ben tevreden.

De Klantenservice medewerker nemt naar 18 minuten op en will niet leusteren naar mij, dan vroeg ik hoezo ze niet leustert, ze zegt ze is aan het chatten met en andere klant. Ik heb mij problem uitgelegd, ze zegt ze kan me niet helpen. Ik heb mij pakket niet, ze heft geen oplossing voor mij. Ik heb gefragd wie mij dann kann helpen, dan legt ze dus op....

Food is not fresh. The fries was clearly not fresh and the oil they use was clearly weeks old, we just eat a few pieces but we got sick even from that. The tables are always dirty. Service is incompetent and none of them has a clue what is going on. Just the worst "fast food" (waiting time always over 10 minutes) restaurant in the area.

No internet connection. Long waiting lines for the customer support just to be told they have no clue. There is a global outage but the global outage page does not show this. When i asked when the global outage page will show the issue, CS could not answer because other departments are involved. Apperently there is no communication between the departments at Delta. This is the 21st century, this could go better....meanwhile i am not able to work from home and noone is able to give a proper update to the customers and i also dont get any evidence over the outage that i could provide my employer. (And before you say just go to the office, yes it is schoolvacation, so i cannot just bring 2 small children to the office)

I ordered some goods last week. On Friday i received a notification, that my package was delivered to us, of course this never happened.
Then again i received a notification yesterday that the same package that was supposedly delivered already will be delivered to me between 15:30-17:30
I stayed at home and waited.
No package. I chekced the status which states that the package was delivered 30!!!!!! houses further at my NEIGHBOURS!!!!!!
I walked over they never received a package.
I tried to call post.nl customer service but after 40!!!! Minutes in the waiting line they simply hung up on me.
No package, no customer service.
Honestly the worst service i have ever experienced in my entire life.
I will not pay for the goods i have not received but i cannot even report the missing goods since i cannot contact anyone at post.nl. Seriously this is just a scam.
Barcode: 3SDOKC001881356

I ordered 2 items in November! I returned them 1 day after the delivery, since I was not satisfied with the color. I choose to pay with Klaarna and now I have an issue with Klaarna, since Pieces did not confirm the return to Klaarna. I have to pay the money to Klaarna alltough I have sent back the items. I sent an email last friday to the customer service.
No response till date....almost a week.
I am very dissapointed.

Do not order from them!
Our daughter is turning 3 on monday and we wanted to surprize her wirh a new bike from Decathlon.
We checked the availibility and it said online that they have the bike on stock we wanted, so my husband drove 30km for the bike and was told it is not on stock it was a hunan error, someone entered wrong data in the system.
So we ordered the bike online, since it said on the website it will be delivered next day. This was on Tuesday.
No call nothing they just sent an email without any apology to tell that the bike can only be delivered next week.
So i called the customer service to cancel the order, they said sorry, there is wrong infromation on the website-no comment from CS, simply ignored this statement.
I asked them to cancel the order, the lady said she cannot do that because they are processing my order already at logistics to be able to deliver in a week.
This is a joke. This company is simply unprofessional.

DHL really needs to train their employees on how to communicate to customer, to give updates, keep what they promiss to the customers and don't lie to them. Terrible, incompetent, ignorant team. Out of 10 calls never actually got one employee on the line, who was helpful or friendly, they all just want to get rid of you without a solution.

If i coule give 0 points i would. Every time something is getting delivered with DHL i have a bad feeling about the delivery. Out of 10 times 9 times they state i was not at home. Noone has been actually here. Every time i report it, they say they will investigate and come back to me, nothing happens. Now they actually state the have delivered my package.... You guessed it it is not delivered. They just stole it. Terrible and useless CSR sais they will investigate... So i can just say goodby to my package.
This is the worst delivery service ever.