Charles T

UPDATE: After reviewing all my documents all was working fine again for a few days. Then I suddenly got an email saying they have closed my account (2 UK Ltd businesses, 1 freelance account and 1 personal account) in total freezing tens of thousands of GBP without notice and without explanation. I can "apply" to withdraw the frozen cash to external bank accounts in the same name as those that were closed (so need to apply for new accounts elsewhere first!) and they say please wait up to 30 working days (6 weeks!) for the application to be considered. Apparently fintech "debanking" is common and typically doesn't involve human decision-making. For companies like Wise it's automated commercial maintenance to reduce risk and increase profits. For me it's a staggeringly disappointing experience which has temporarily frozen business working capital and personal cash, including those of fellow directors and owners. I would like to warn anyone out there who thinks Wise is a "proper" bank - it absolutely is not. Wise does not even have a banking license (you can verify this on Google). Do not trust them with your money. Luckily for me there are many alternative options out there.

ORIGINAL REVIEW: It's the end of the month and I need to make payments to various people/businesses and suddenly Wise wants to see detailed information about the business including last 6 months invoices, proof of business registration, etc, and has suddenly paused outgoing payments until the checks are complete, which they say can take several working days. No prior notice given, no leeway or grace priod, no urgency. Horrible user experience. PATHETIC.

I have had a fully managed VPS with Kualo for a number of years. Unlike all other hosting companies I have used in the past, Kualo have delivered a consistently over-and-above service without fail. The server has been almost 100% reliable in all this time, the tech stack is fantastic, and the management service is proactive and always delightful to interact with. I really hope they keep doing what they are doing.

I have ordered several items from Alensa over the past couple of years. I recently purchased a pair of expensive Persol sunglasses from them but decided to send them back. They accepted the return and provided a refund without any trouble. It costs a retailer quite a bit to ship something to the customer then ship it back, get the fulfillment centre to check the return, then prepare it for restock, all at their expense. As with all previous interactions with Alensa, this one was a clear confirmation that they know what good customer care is and genuinely work for a good reputation, all within a marketplace of cowboys. I will not hesitate to continue to choose Alensa over other retailers and highly recommend them to anyone who is hesitant about ordering from them.

Vi ville bara betala för hörlurarna som vi hade valt men en påträngande säljare insisterade på att försöka undersöka och förlänga mitt mobiltelefonkontrakt. Det var ingen bra kundupplevelse.

I have never had a problem with MPD, and I have used it several times a month now for at least a couple of years.

I have an expensive managed VPS (nearly £1k a year with everything included), and one of the Wordpress websites on it got infected with malware. The first I learned of it was the whole VPS being 'suspended' causing all websites on there to disappear (many people therefore upset). After finally getting a reply from A2 and getting the server unsuspended they didn't say why it had been shut down initially and shortly thereafter it got shut down again. They then said it was because malware was bombarding the SMTP server, so they blocked the SMTP port (should have been a reasonable temporary solution). Then they suspended the server again (3rd time in one day) and it took them over 12 hours to reply. I had to chase them this morning via live chat, which didn't help either. So I upgraded to their expensive 'priority support' at which point some non-technical person said they had over-ridden the suspension, and this uptime then gave me just enough time to remove the malware. Then the server went down again. And now I am waiting for a reply to my priority support ticket to get the server unsuspended so I can have another look at the problem. It's funny really how a 'managed VPS' solution that costs £1k a year gets suspended without notice or warning as a result of something they can't help resolve. A2 is not helping me by repeatedly shutting down the server, they are actively and enthusiastically hindering my efforts to resolve the issue in good faith.

I'm getting tired of the repeated outages on all of our sites (at the same time). Seems to happen quite often these days and it usually takes a while for them to update their status page - almost as if they don't want people to notice. Sometimes the outages are for just a few moments which makes it hard to report and record. I don't know how anybody could claim their uptime is 99.9% - it can't possibly be true.