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I had an appointment booked through Apple to have my iPhone checked. The earliest available appointment was at the Guildford iStore, so I took my phone there.
Unfortunately, my experience was very disappointing. When I arrived, the staff member at reception didn't seem interested in helping me. I had to greet him first and explain that my phone was overheating. I had to repeat myself several times before he seemed to understand, or it felt as though he wasn't really listening. I found this quite rude and unprofessional.
He didn't even ask to inspect my phone—I had to hand it to him myself. After only a brief conversation, he simply told me that there was nothing he could do. I explained that I have AppleCare and that Apple had specifically advised me to bring the phone to the store for further investigation. I don't understand how anyone can decide there is no issue without carrying out any diagnostic checks.
I was eventually told that I should take the phone to a "proper" Apple Store, where they might be able to investigate it properly. If I had wanted to travel to an Apple Store, I would have done so in the first place. The only reason I chose this location was because it was the closest appointment available through Apple.
I had already heard from friends about poor customer service at this store, but I wanted to judge the experience for myself. Sadly, my experience matched what they had described. As a customer, I felt dismissed, disrespected, and that my concerns were not taken seriously.


Update in response to the store's reply:
I would like to correct some inaccuracies in your response. I clearly stated from the beginning that my main concern was that my phone was overheating. Please do not make up details about our conversation.
I also explained the OVER HEATING issue multiple times before mentioning the charging port later in the discussion, after no assistance or investigation had been offered. The overheating issue was always my primary concern.
I am not the type of person who shouts or argues with staff. Throughout the interaction, I remained calm and polite. In fact, I had to make the effort to keep the conversation going because the staff member was not particularly engaging or welcoming. Regardless of how I am treated, I always remain respectful.
My complaint is not about being told that the issue couldn't be resolved at your store. It is about the way I was treated. I left feeling ignored, disrespected, and as though my concerns were dismissed without any proper attempt to investigate them. That is not the level of customer service I would expect.

Very helpful sorted issue within few minutes

Please remember the following concerning the rental service I used:
I highly advise against using this rental service, I felt to be scammed and upon raising concer I have been told that I violated the policy. Violated on no reason, possibly because I have complained about the issue and stress I had to endure on a relaxing holiday. There is a lack of transparency about additional charges until after the booking process. Upon arriving at the rental company, I was pressured into purchasing extra insurance, even though I had already paid for insurance. Despite having both my credit and Amex cards to cover the deposit, they refused to release the car without the additional insurance. The customer service representatives seemed unable to grasp the issue clearly. I ended up having to pay an extra £110 to take the rental or lose all the money because I hadn't selected the refund option in case I couldn't pick up the car. They simply repeated that I needed to adhere to their policy. Even with my credit and Amex cards available to pay the security deposit, my concerns fell on deaf ears. This experience left me feeling completely scammed, and I strongly urge others to avoid this rental service at all costs. Despite having used their service without issue in the past, this time was a nightmare. They kept citing differing policies for different countries, but I can only conclude that it’s all part of their scam

Hi,
19/11/2023 I purchased an Anker mystery gift worth £19.99. The mystery said item worth £129 will be provided.
Since the order was placed, no update has been given to me regarding delivery. I waited patiently and just lost track of it.
3/12/2033 I made an inquiry, and they checked and agreed to send me a replacement, which I received today. I opened it and found out the item was only worth £7.99, which I purchased the exact same one last week. I can provide you with proof of purchase on Amazon if required.
The reason for a mystery gift is that the customer would be happy they got something more than what they paid for, not for something under the value of what they paid. That's the point. I am not stupid; ultimately, it is my hard-earned money to which I am entitled to inquire. So I contacted customer service, and all they can say is sorry. Unfortunately, sorry does not resolve the problem a genuine customer is facing at the moment. I have not scammed Anker, nor have I received my original order. I asked the customer service advisor politely, and all he sent me was an email to contact and ended the chat without even asking for anything further, which is why you are faithful.

First, I get fooled by a misleading advertisement, then there is a delay with my parcel, and after that, I lose in the delivery. There is no communication what every customer if they have received their item. Then, there is a delay in replying and sending stupid, worthless items.
Then, ask for a refund and return label to be emailed so that I can post the item back. She denied my request.
Is that the customer service Anker is providing? I feel like I am totally scammed on it. 

I have an Anker  737 power bank, Anker USB C and iPhone cables and a 725 charger. I Thought Anker would be a reliable company to further my purchase and now has totally deceived me.

I am very disappointed with the customer service I have received since my purchase.

I have used blancspace couple of times.
The print on the cases neither peel off or fade which is quiet excellent. Just the case discoloured. I had a white case which turned to dark brown now. That’s all.

THIS IS MY SECOND PROBLEM WITH THE SAME RETAIL WITHIN 2 WEEKS. I purchased a PANASONIC LUMIX GX800 camera from CURRYS PC WORLD on 2018.It accidently got damaged 2 weeks ago and I went to the store to have it fixed. That was on the 31-05-2019 and I was told that it will be fixed and ready to pick up on their 7 day repair promise and I was told to come on Monday 10-06-2019 to pick the item up even though thats more than 7 days. I said its ok. So came on the 10-06-2019 to pick up the item and I was told that the camera is still not back yet and they are not sure when it will be ready to be delivered back to them to be picked up. I was just so fraustrated and told them I took my patience and waited 11 days. Now you say its still not fixed. What's the point of mentioning about 7 day promise. I was reading throught the terms and condition while waiting on the store and it said that, if the item cannot be fixed within 7 days then i have the right to request for replacement product. I mentioned to the service advisor who was handeling my case on the desk.He said that doesn't apply and you will have to wait till 15-06-2019 then they can write off the camera and issue me with a refund to buy another one.I said ok and came back home. And called the know how customer service advisor and told them about the issue. They told me that the day when i drop the camera for repair will be the day it gets counted for the 7 day promise. I immediately headed back to the store and told the same guy and told him about my conversation with the know how representative. He replied saying" I didn't know that give me you documents and I will photo copy it and process the write off claim and might take 72 hours to get reply back. They will sent you a voucher code on your phone via text message." He photo copied the documents and I went home. On the 11-06-2019, I went back to the store in the evening and the same guy was not there. Another guy served me and I explained him about the situation and he checked on the computer and saw noting and took my details and photo copied the documents again, processed the write off claim and told me that he will update me if he gets any reply from the repair centre. The first person whom spoke on the store didn't make a claim I requested. He was a elderly gentleman, big build with long white beard. Why lie to a customer. That is very back.
I told the second guy that your colleague is not bothered and concerned about how customer are felling.I didn't get the item for free. I paid £369.00 for the camera and additional £99 for the support aggrement. Telling this i went home and waited for his reply back.
On the 12-06-2019 i contacted the customer service advisor over the phone during the day time for an update and the told me that write off is on process and call back in the evening for a update.
So I called later on in the evening and inquired about the update and i was told that there is no write off on the process and i cannot help you with any thing and hanged the phone on me.
I then called the store and told them about the conversation I had with the customer service advisor and what they told me. I was the same guy I met the second time in the store who was on the phone and he said we use a different system and they might not be able to see it there. I said how can that be at the end of the day its a same company how can you be using different system to the other. He replied saying "we are still waiting for the reply." I said will call tomorrow to find out what's happening.
On the 13-06-2019, I came again to the store to get an update on the write off claim. It was the same guy I spoke to yesterday. He called the customer service to get an update and advised me that it might take 3 to 5 days to process the write off claim and get the voucher. I told him that tomorrow will be 20days since the item was take to the store for repair. He said don't worry sir hope fully we might get it sorted it by next Tuesday 18-06-2910. If still problem then we will have to escalate the case. I told him that i give up. If it some other customer with no patience then they would have had the problem sorted long time ago then and there because i have been quiet and patience with this matter. May be that's how i am getting treated like this.
Know how is the worst customer service i have been getting at the moment. I emailed regarding this issue to know how and never got reply from my second letter. I feel racially discriminated, as soon as they say my face on the store and my voice on the phone. They khow how to treat people like me. That is badly.

I already have on going issue with my tv and now this.
What's the point of selling us all lies when buying the product where they cannot deliver it. 7 day promise now 20 day soon and no resolve.

THIS IS MY SECOND PROBLEM WITH THE SAME RETAIL WITHIN 2 WEEKS. I purchased a PANASONIC LUMIX GX800 camera from CURRYS PC WORLD on 2018.It accidently got damaged 2 weeks ago and I went to the store to have it fixed. That was on the 31-05-2019 and I was told that it will be fixed and ready to pick up on their 7 day repair promise and I was told to come on Monday 10-06-2019 to pick the item up even though thats more than 7 days. I said its ok. So came on the 10-06-2019 to pick up the item and I was told that the camera is still not back yet and they are not sure when it will be ready to be delivered back to them to be picked up. I was just so fraustrated and told them I took my patience and waited 11 days. Now you say its still not fixed. What's the point of mentioning about 7 day promise. I was reading throught the terms and condition while waiting on the store and it said that, if the item cannot be fixed within 7 days then i have the right to request for replacement product. I mentioned to the service advisor who was handeling my case on the desk.He said that doesn't apply and you will have to wait till 15-06-2019 then they can write off the camera and issue me with a refund to buy another one.I said ok and came back home. And called the know how customer service advisor and told them about the issue. They told me that the day when i drop the camera for repair will be the day it gets counted for the 7 day promise. I immediately headed back to the store and told the same guy and told him about my conversation with the know how representative. He replied saying" I didn't know that give me you documents and I will photo copy it and process the write off claim and might take 72 hours to get reply back. They will sent you a voucher code on your phone via text message." He photo copied the documents and I went home. On the 11-06-2019, I went back to the store in the evening and the same guy was not there. Another guy served me and I explained him about the situation and he checked on the computer and saw noting and took my details and photo copied the documents again, processed the write off claim and told me that he will update me if he gets any reply from the repair centre. The first person whom spoke on the store didn't make a claim I requested. He was a elderly gentleman, big build with long white beard. Why lie to a customer. That is very back.
I told the second guy that your colleague is not bothered and concerned about how customer are felling.I didn't get the item for free. I paid £369.00 for the camera and additional £99 for the support aggrement. Telling this i went home and waited for his reply back.
On the 12-06-2019 i contacted the customer service advisor over the phone during the day time for an update and the told me that write off is on process and call back in the evening for a update.
So I called later on in the evening and inquired about the update and i was told that there is no write off on the process and i cannot help you with any thing and hanged the phone on me.
I then called the store and told them about the conversation I had with the customer service advisor and what they told me. I was the same guy I met the second time in the store who was on the phone and he said we use a different system and they might not be able to see it there. I said how can that be at the end of the day its a same company how can you be using different system to the other. He replied saying "we are still waiting for the reply." I said will call tomorrow to find out what's happening.
On the 13-06-2019, I came again to the store to get an update on the write off claim. It was the same guy I spoke to yesterday. He called the customer service to get an update and advised me that it might take 3 to 5 days to process the write off claim and get the voucher. I told him that tomorrow will be 20days since the item was take to the store for repair. He said don't worry sir hope fully we might get it sorted it by next Tuesday 18-06-2910. If still problem then we will have to escalate the case. I told him that i give up. If it some other customer with no patience then they would have had the problem sorted long time ago then and there because i have been quiet and patience with this matter. May be that's how i am getting treated like this.
Know how is the worst customer service i have been getting at the moment. I emailed regarding this issue to know how and never got reply from my second letter. I feel racially discriminated, as soon as they say my face on the store and my voice on the phone. They khow how to treat people like me. That is badly.

I already have on going issue with my tv and now this.
What's the point of selling us all lies when buying the product where they cannot deliver it. 7 day promise now 20 day soon and no resolve.

Hi,
I purchased a Samsung UE48H6400AKXXU TV 5 years ago with a support agreement and just had it renewed this month. The tv started to have black dusty marks on the screen which couldn't be wiped off so booked in for a repair to have it fixed. My support agreement policy includes a loan TV while the tv goes off for a repair. I asked them about it when I booked in for a repair. They told me they don't have any and cannot guarantee if they will have one.So I didn't bother as I was told it would take a week to have it repaired a back. I said it's fine. Booked for a collection on the 5-06-2019 and had it delivered on the 12-06-2019. I just put the TV on the stand and noticed the outer bezel has got multiple cracks on different areas. This is the same problem I had when they took the tv for repair for the first time and when I got it back had cracked bezel on it. I complained about it but nothing happened and when they took the TV for fixing the issue no loan TV again. No good customer service at all. They kept me on hold for a long time then pass me to department to department and at the end we the customer don't win just loose even though it's their fault not ours.if its some thing that would have not been covered by warrant it doesn't even take a second for them to tell us that we are wrong and when we are right they just make sure we are wrong all the time.I fell totally discriminated with regard to the issue.
And now this is the second time I had the same issued done by the repair team. I contacted the repair team and explained them every thing all he said was" I will have to book for a repair again and there is no loan TV at the moment. All I can do is pass you to the customer service department where you can complain about the issue and they might be able to compensate or loan you a TV. Shall I connect you to them after I book for a repair." I said yes and he connected me to the customer service department which took 40min wait. When I got connected I spoke to a lady and explained her everything again and she said to me" I have noted everything you have said and will give you a case number unfortunately I cannot do anything and will have to pass you back to the repair team who can help you with a loan tv." I said to her.This is not my problem the problem was created by our repair team is this how a loyal customer gets treated. I have 7 item on support agreement with curry's and what's the point with all the service when they don't provide any. She replied rudely and quicky saying" hold on I will pass you to the repair team." and put me on hold for another 25 minutes and then another lady answered. I had to explain her everything again as he was not handed any info from the person who passed on to me.The she said after all the explaining" Sorry you are on the wrong department this is warrenty department we renew or review policy only.Let me pass you to the repair department." and then put me on hold again for 20min and then a guy answered from the first department I explained everything to him and he just rudely replied saying" what you want." I said I want a tv on loan. Then he said" I will book you one but there's no guarantee you might get one." Thats was all. I wasted 1HOUR 23MINUTES AND 49SECOND on a phone conversation with team knowhow and nothing resolved at the end. I am disgusted with the service I received. Is this how a customer gets treated I was patient and never raised my anger during the whole period of conversation on the phone.
Well done team know how can you live up with it.
I tried to complain and ended up wasting my time why keep a complain department in the first place.
Problem was created by your department no me. How can someone make same mistake being such a reputative company.

PURCHASED A SOLID OAK BEDSIDE CABINET FROM ROSELAND FURNITURE.
RECEIVED IT AND FOUNT OUT THERES A MASSIVE CRACK ON THE BACK OF THE FURNITRE. PLUS NOTICED THAT THE BACK OF THE FURNITRE WAS ALL PINE. ON THE FRONT PART OF THE DRAWR WAS SOLID OAK BUT ALL THE INNERS WERE PINE. THE SIDE WALL ANF THE MIDDLE OF THE TOP WERE ALL OAK VANEER BUT HAS BEEN ADVETISED AS SOLID OAK.
SO I TRIED CONTCTING THEM, VERY HARD TO GET ON REACH TO THEM REPLIED ME BACK AFTER 3 DAY AND ALL THEY CAN DO IS SENT A REPLACEMENT, REFUND OR GIVE ME A PARTIAL REFUND IF I KEEP THE ITEM.
NO ANSWER TO MY QUESTION ON WHY HAD IT BEEN WRONGLY ADVERTISED AS SOLID OAK INFACT IT NOT SOLID.
SO I TOLD THEM I WOULD LIKE A REFUND AND THE ITEM TAKE AWAY.NO REPLY AGAIN AFTER 3 DAYS AND SAID TO ME THAT THE FURNITURE WILL BE DUE COLLETION TODAY. FIRST OF ALL THEY DON’T CARE ABOUT THEIR CUSTOMER. THEY DIDN’T GAVE ME A ADVANCE NOTICE THAT THE FURNITURE WILL BE COLLECTED THIS DAY AND TIME. THEN I COULD HAVE CHECKED IF I WOULD BE FREE ONT HAT DAY TO WAIT FOR COLLECTION, WE DON’T JUST SIT DOWN AT HOME AND DO NOTHING. WE WORK, HAVE THINGS TO DO. I WASN’T AVAILABE ON THAT DAY SO TOLD THEM BUT THE COLLECTION COURIER DRIVER CAME AND LEFT A NOTE SAYING THEY MISSED A COLLECTION.
SO I CONTACTED THEM AGAINF SAYING I CONTACTED AS SOON AS I RECEIVEDTHE MESSAGE FOR BOOKED COLLECTIN , THAT NO ONE WOULD BE AT HOME TO WAIT FOR THE COURIER AND THEY REPLIED NEXT DAY SAYING THEY WILL BOOK AGAIN.
SO I AGAIN YOU NEED TO TELL ME FIRST AND GIVE ME A TIME SLOT ARRANED A BOOK 2 DAYS LATER AND THEY WERE SUPPOSE TO CONTACT ME BUT NO REPLY.
AND THE COURIER PERSON A DAY BEFORE, NO ONE TOLD ME THEY CHANGED THEIR COURIER COLLECTION DATE. IT WAS GOOS THAT I WAS AT HOME. SO FINALLY THE FURNITURE GOT COLLECTED.
I CONTACTED THE COMPLAINING TEAGINF THIS ISSURE AND THEY HAD NOTHING TO SAY.
THE PEOPLE ARE NOT NICE AND REFUND PROCESS IS SO SLOW.
THEY CONFIRMED THAT THE FURNITURE WAS RECIVED BACK BY THE COMPANY AND REFUND WILL BE ISSUED SOON.
AFTER THE REFUND WAS ISSUED FEW DAY LATER ON I RECEIVED AN EMAIL DAYING FURNITURE HASENT BEEN RECEIVED YET.
I GOT SO FAUSTRAYED AND ANGRY. JUST IGNORED THE EMAIL.

Hi,
I would like to complain regarding a horrible service I received yesterday on the B&Q store GUILDFORD.
I bought a colours feature wall interior wall glitter paint.Colour cosmic sky for £11.73 on the 22/08/2017. On the 24/08/17 I painted a section of the wall where I wanted the paint to be on. Primered the wall and I put 2 coat of the paint I bought on 4 hour interval.
i let the paint to dry for day and went to see how it was then i noticed that the paint hasen't got any glitter effect on it.Thought may be it's not too dry and left it for another day again then yesterday morning I went to see the room where I put the paint on and see there's no glitter on it.
So yesterday 25/08/2107 I went to the B&Q store in Guildford to complain regarding the paint not showing any glitter on it even thought it says on the packaging. I had to wait 30 minutes in line due to busy time then manage to speak with the customer service lady and she told me to wait as she's going to get the person who's handles the paint department.
So the guy came and I explained to him regarding the paint not showing any glitter where it says in the packaging that's it a glitter paint.
He didn't looked helpful and just went away without telling me anything so I followed him and he went to the section where the same paint was up for sale.
There wasn't any more of the same colour but others and he had a quick look and told me he needs to speak with the manager and went off and didn't even tell me where i should stay until he comes back.
So I stayed near the shelf where i picked the paint from and waited for a long time until he came back.And he just says he cannot do anything about it without explaining anything. I told him that I havent asked for any replacement or refund.
I just wanted to know why don't I see any sparkle on the paints of the he paint doesn't do what it says then I have the right to contest about it.
The he say that there is normally a pack of glitter with an extra lid on the top and showed me other colours on the shelf all of them had a extra plastic lid on the lid for the paint and which would house the pack of glitter inside and had a plastic wrapped film outside.
I told to the guy that when I bought the paint it didn't had no plastic film packaging outside it. At at the time when I purchased the paint it didn't had not plastic packaging golf outside and no extra lid on the top of the paint lid which housed the glitter and other packaging on the shelf were the same as I bought mine.
When you see something like that you and the other are the same on the shelf then you just buy the thing if it looks the same.

Then he told me I cannot do anything and the manager said the same thing aswell. You should have read the instructions before using the paint.
I told him I am not stupid, I have been buying paint in B&Q for the past 10 years and always been buying paint and never had any problems and thought this one looked a bit different so though of buying it and now I have a problem with it.
If felt very racially discriminated the way my query was handled.
I told kept telling him that when I bought the paint it didn't had no glitter, extra lid to put the glitter and plastic wrapping outside.I am not from this country but I can read the instructions. I thought the glitter might have been pre mixed so I stirred it before applying the paint.
He just kept saying he cannot do any thing and the manager is not interested on my inquiry as well.
So I had enough of them and said if you cannot do anything even thought it's not my fault can you please just give me the glitter then and I came use it on the half of the paint left on it to use it again on the same place.
Again the same reply I cannot do anything and just ignored me.
I felt very sad being a loyal customer for so long and now I don't think I wound be buying from the store if the customers are treated like this.
I was very polite through all of my conversation with the B&Q customers service guys.
I am not trying to rip the store asking for a refund, all I wanted to know was why that problem happened and thought I might get an exchange and get it sorted out.
For such a small issue I have been treated so unfair.

23/07/2017 received text msg saying the TV will be delivered today then contacted KNOWHOW customer service at 08:13AM to confirm if the TV is really going to be delivered today as I received same text yesterday & waited all day for it & no delivery, customer service guy told me that there's no delivery booking for ur TV at all today & you might received the text wrongly.I was just so disappointed as I was assured when I booked for repair that I will be guaranteed only 1 week repair and delivery.
So the guy rebook for the delivery for tomorrow.I wasn't happy at all but had no choice.
The later on today I was getting ready to go out and around 15:30PM, I had knock on the door & it was KNOWHOW for delivery of my TV. Shocking I was told by the customs service this morning that there's no delivery today and was booked for tomorrow.
I think the customer service agents don't have clue what they are doing at all.
This is so upsetting I felt like I was just played around.
So I had the TV stand put on, TV plugged on & noticed that I noticed that there was a lot of crack on the outer frame of TV which had a hard clear glass bezel.
The TV was already delivered late to me and now I got it damaged, it's just so frustrating as already disappointed with the previous delivery problem.
Immediately I contacted the KNOWHOW customer service 15:40PM and explained regarding the cracked frame, then the lady told me she will put me on to repair department which will help me out reading the issue,
so explained the same issue again to other department & they say they it It might be the fault of the delivery people whom delivered the TV today. Then I was put on hold again to be transferred the delivery department 10min wait & explained the same thing again. I said to the them the crack doesn't look like it might be from delivery but more of It looks like from the repair team when either tried from taking it off or putting it back on.
So the customer service guy put me on hold to speak with the repair team and came back to me to and told me that he will book in for another delivery for the TV to be collected to have the cracked part replaced.
I told that I have been without tv for more than a week and now will be another week to be repaired which will be more than 2 week and don't know if it will be guaranteed delivery on time and I have requested 3 times for a TV on loan while I goes on repair.
Could it be possible to secure a TV on loan first then have the TV collected and swapped with the loan TV so least I wouldn't be out of TV while it goes for repair.For the moment the TV is still watchable but before the TV went for repair the areas where it has the crack, it was brand new with the plastic still on it and now I get it all damaged which is completely not my fault.And how could some one sent a damaged TV back. This is a total horrible service to the customer which leaves a negative feedback to company.
So the customer service guy apologised to me and said negligence like this are not tolerated and he will try his best to secure the TV first contact be to book repair and collect the TV and swap with the loan TV.
So I agreed on it as I have got not other choice.

I have never experienced such a horrible service in my life very disappointed with what's happening.As I have been KNOWHOW customer service for a long time as I have got quiet a lot of product cover for items bought from curry and now I am feeling like if I get problem with my others rather than getting it repaired, they might just make it worst then getting it fixed.
I am now feeling like the KNOWHOW product cover is not what they say and deliver. Hoping not to see such a hectic issues again.

I bought a five year tv repair plan with the tv I bought back 3 years ago.last week I had a bit of a problem on it so contacted know how for the repair and a day and time was arranged for a collection and was suppose to be delivered back to me today.Even got a text msg as a proof that the tv will be delivered today so waited all day for the delivery and it was 5:45PM I contacted them Saying what happened with my tv as it was suppose to be delivered today and the customer service guy says, there has been a last minute delivery cancellation and he don't know why it has been cancelled and tried to contact the relevant department but as there are about to finish at 6PM no one is answering the phone.
I waited all the day today for the delivery and my day has just been wasted.
Plus I have been requesting for a tv on loan and all they keep telling me that I have been put on the waiting list and rest assured the tv will be fixed and delivered on time.
Know how all lie neither I received my tv back nor I got a tv on loan and when i spoke to know how all they say is sory and they cannot do anything about it.