SF

Sunny Feng

United States

Reviews

Review of Boden US

Review of Wheelzy

Review of Vehicle Value Experts

Rated 5 out of 5 stars

strongly recommend: great great great service

We got an unfortunate hit-and-run situation recently and the insurance decide to total our car after some attempts to repair. The insurance gave us a really unfair value of our car, in addition they are charging all excessive fees while the car is at the bodyshop and storage. Luckily for us we got referred to Robert -he is so helpful and works real fast! We talked to him on Thursday; signed the docs on Friday and notified insurance on Monday - and insurance give us a great second offer on Tuesday!! -- which is almost 6000 more than the original offer!!!! we are so grateful and couldnt thank him enough. 😊 Robert also waives us the service fee for the appraisal - we really appreciate, especially given the fact that we recently had a baby and every penny does count a lot for us 😊

16 October 2017

Reply from Vehicle Value Experts

Thank You for taking the time to issue us a review. I am pleased we could help resolve this unfortunate sensitive situation Mercury Insurance had wrongfully put you and your family in. We have worked for many years with the organization whom you entrusted to repair your vehicle. We have always found them to be of the highest in ethical standards, and always found them to place their customer 1st in all aspects of the Collision Repair process. As you clearly see now, it was Mercury Insurance who did not have you and your family's best interest in mind. If we can ever help you in the future please call on us.

Sincerely,

Vehicle Value Experts

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