Tello.com Reviews 

On-line orders are quick and efficient with easy to follow instructions.

Customer service made my experience great 😊. Solved my technical problems right away.

Mirvia was helpful and supported me in resolving a situation with my data rollover. Mirvia was kind, patient, and helped me better understand data rollover and even sent me an email explaining the process so I can place a copy in my Tello folder to remind me. I like the low cost plans & no contract at Tello, but the best part is the kind customer service people at Tello like Mirvia.

We have been very satisfied with Tello as our cell provider. No issues at all!

Awesome customer service!!! 5 Stars!!! Very knowledgeable, walked me through the whole process of payment and very patient and explained everything. Thanks again!!!

How easy it was to get a US number and plan. Customer service are excellent, they are very helpful. Tello has great prices and a variety of plans with no contact. I highly recommend Tello

I had a weird glitch where my eSIM got loaded onto two phones and Sam was able to reset my eSIMs so we could get both phones working before I had to leave for a 4 day trip. It was a bit of a wait to get a customer service rep on the line but once I got connected it was smooth sailing! It was nice getting to talk to an actual person for a change.

If more than one number to an account please make it very clear, not a scroll down box, which number you are renewing. Also please allow a change of paying instructions to PayPal without having to put a manual PayPal payment first.

When pointed out to Tello, they refunded the extra month paid quickly. Impressive response.

This is hands down, the best cell service I've ever had! The monthly price is outstanding, the service hasn't dropped not even once and with an unlimited plan, I can use the phone as much as I need and not have to worry about keep feeding money into it. For a senior citizen on a fixed income, stuff like that is really important.

Never had a problem in 4 years - great decision to switch - oh and a great price!

⭐️⭐️⭐️ 3 Stars — Great Price, Unreliable Service
I've been using Tello, and my experience has been mixed.
The biggest problem is that the service seems to go out or become unreliable too often. There have been times when I’ve had little or no usable service, which is frustrating when you need to make a call or send a text. If it weren't for TextNow and being able to use Wi-Fi for calls and texting, there have been times when I would essentially have no working phone service.
That said, there is one major advantage to Tello: the price. My unlimited everything plan comes to $27.98 total, including taxes and fees, which is hard to beat. For someone on a budget, that's a very attractive price.
Unfortunately, the low price doesn't completely make up for unreliable service. I shouldn't have to depend on another service like TextNow and Wi-Fi as a backup just to make sure I can communicate when Tello isn't working.
Overall: 3/5 stars.
👍 Great price
👍 Unlimited everything for $27.98 with taxes and fees
👎 Service can be unreliable
👎 Frequent outages/no service in my experience
👎 Having a backup like TextNow becomes necessary
Tello could easily be a 4–5 star service for me if they improved the reliability and consistency of their network. The price is excellent; I just need the service to work when I need it.

Hi, I am still new to Tello and had a problem. I am sure I did the wrong thing, and then was blocked. After going through the help screens, I called Custom Service. I was surprised to quickly get to a person and was walked through the various steps to sort out my problem. The service staff solved the problem on the first walk through! I am very happy with the support.

Switched over and now cannot use my phone in Spain which is the whole reason why I switched over from AT&T. Was supposed to get a month of free roaming, which never happened so I ended up buying $20 for pay as you go service and still cannot text or access Internet. Sporadically I can make calls. There's no customer service to speak of to address any issue at all.

Great service via email. I sent the situation and screenshots. I received instructions on how to overcome my issue (activating tello esim as a secondary number). Thanks!

Very fast and helpful, straight to the point and assisted me exactly as i needed; Great customer service skills

The very reasonable price for full service and the very reasonable price for just one phone without full service. It beats them all. Thank you tello. And thank you to all the people who run the program. They make it possible for reasonable phone calling and budgeting. God's blessings

I was looking for an inexpensive phone plan and was sifting thru all the highly advertised ones and stumbled on Tello. I couldn't believe it could be true for such an amazing plan at such an affordable price!! And they have delivered!! I'm sticking with Tello and I tell all my friends about them. Why pay so much for all the same stuff. I'm so grateful for Tello!!!

Special thanks to Olivia for her help clearly and fast! Solving my problem .
Thanks Olivia

Kept leave massages with no reply.