Used to be great
*19th March 2026 update - I have added 2 stars to my 1 star review. Perhaps slightly out of pity given the barrage of negative reviews but also because I have received a full refund now from Jurassic Bark to my credit card. I will leave my initial review below and I stand by my word that something needs to change whatever their problems are and only the owners can do this. Everyone has problems in life - the world is run by psychopathic maniacs after all but it's how Jurassic Bark choose to confront whatever is going on that will determine how they come out of it.
I have ordered from Jurassic Bark multiple times over many years and I've never had an issue up until now, I sincerely hope they can sort things out.
Someone below this review has referred to a ‘masterclass’ in how to lose customers and I’m sorry but this is absolutely correct. Jurassic Bark used to be brilliant, you could chat with them online, get quick responses and know that your pet food order was in safe hands. The current situation with this business couldn’t be further from that. I, like many others have had the auto response suggesting an order placed 2 weeks ago is delayed due to ‘family illness’ if you follow this up with another email and refer to the website, you’ll see a banner at the top advising they have supply issues so which is it? I like others have tried calling and emailing; the phone isn’t answered and the only email reply is an automated one as described above. I don’t care if I’ve paid £10 or £100 for the food, this shoddy service is not acceptable. Whatever your problems are Jurassic Bark - you need to own them now and start the process of repairing the lost faith in your business. Pet food is not something that can be messed around with, it’s needed in a timely manner to prevent people (and their pets) from running out. The negative reviews online stretch back to November 2025 and even before that so I don’t see how Jurassic Bark bounce back from this but I’m sure they could try IF they really wanted to.