Syed Usman

I had a wonderful experience with the support from TEXAS A/S, especially thanks to Mikkel. From the beginning, Mikkel was friendly, helpful, and very responsive. He took the time to look into my case, communicate clearly, and make sure everything was handled smoothly.

What impressed me most was his professionalism and dedication to customer satisfaction. Mikkel went above and beyond to ensure the situation was resolved in the best possible way. His support, understanding, and positive attitude made the entire experience very pleasant.

It’s truly great to see such excellent customer service. Thank you, Mikkel, for your outstanding help and support. I really appreciate it and look forward to enjoying my machine.

I am very happy with the service at the Køge branch of Quickpoint. They helped repair my Tesla and made sure everything was in perfect condition before the car went to inspection (syn). They even took the car to the inspection for me and handled all the necessary repairs.

The whole process was very smooth, and the team was professional, helpful, and easy to communicate with. I really appreciate how they made sure everything was done properly.

I highly recommend Quickpoint Køge and have already recommended them to several of my friends. Definitely a 5-star service!

I saw a “Welcome Card” offer in the Joe & The Juice app and wanted to buy it — but it simply didn’t work. I contacted customer support to get help, and all I got was a message from someone named Lou telling me to ignore the offer and just buy a regular card instead. No explanation, no solution.

Is this what they call customer support? Feels more like being dismissed and misled. Why advertise something you won’t even support? Really disappointed — expected better from a brand like this.

Jeg har haft en meget utilfredsstillende oplevelse med dette værksted. Efter betaling blev jeg lovet en faktura flere gange, men endte med at modtage to forskellige fakturaer uden nogen forklaring eller detaljer. Det mest alvorlige var, at det oplyste kilometertal på fakturaen (86xxx KM) ikke stemte overens med bilens faktiske stand (84xxx KM), som jeg har dokumenteret med billede samme dag.

Dette skaber alvorlig mistillid og får mig til at stille spørgsmålstegn ved, om fakturaen er lavet korrekt eller bevidst vildledende. Jeg bad gentagne gange om en korrekt faktura eller tilbagebetaling, men fik ingen løsning. Til sidst måtte jeg tage sagen videre til min bank og melde det til Ankenævnet for Biler.

Jeg vil på det kraftigste fraråde andre at benytte dette værksted.

After a frustrating start with Flexii, I’m happy to say that my issue has now been resolved — and I’d especially like to thank Camilla for her excellent support.

Camilla approached the situation with patience, professionalism, and a positive attitude. She listened, understood my concerns, and took the right steps to solve the problem efficiently. Her calm and clear communication made a big difference, and it was reassuring to finally feel heard and supported.

I really appreciate her problem-solving skills and friendly approach, and I hope the company continues to build on this kind of customer care.

Thank you, Camilla, for turning a stressful experience into a positive one!

I recently went through another frustrating experience with Flexii. They had no problem sending me an invoice and charging my account immediately — but when it came to resolving my SIM issue, there was no urgency at all.

I finally got some help through live chat, where I was told they would send me a new SIM card, but it would take 2–3 days. So clearly, it's not a big deal to them if a customer is left without service. Instead of taking responsibility, they blamed me for choosing the "fast transfer" option — seriously?

Flexii is a telecom company, so shouldn’t they be experts at managing SIM transfers and mobile service? That’s their job, right?

What’s even more disappointing is they seem to have time to respond to Trustpilot reviews within minutes, but can't reply to customer emails or offer real support when someone actually needs help.

I expected more from a company offering essential services. Until they take customer support and responsibility seriously, I can’t recommend Flexii to anyone.

I requested a number transfer to Flexii, and they completed the switch in the evening, telling me it would be activated the next day. But here's the problem: I never received a SIM card. Now I’m stuck without a working phone — no way to make calls, even in emergencies.

I've sent over 10 emails and received no response. Their website has no guidance or support information, and there's no customer service to speak of — not even a number to call or live chat. I’m completely in the dark with no way to fix the issue on my end.

To make matters worse, they managed to send me a payment link and already charged me, even though I don’t have an active SIM or working service. That’s not just unprofessional — it feels like they care more about getting paid than actually providing service.

As of now, I have no working mobile connection, no idea when (or if) I’ll get my SIM card, and zero communication from their team. It's incredibly frustrating and disappointing. I would not recommend Flexii to anyone until they fix their support system and take customer service seriously.

I want to give a big high five and a 5-star rating to Tryg Affinity for the outstanding way they handled my request. I was pleasantly surprised that within just one day, they resolved my issue and sent me a replacement. I am truly impressed by the exceptional customer service provided, and it means a lot to me. Keep up the great work, Team!

I recently had a few issues with my charging box, but I want to express my appreciation for Niels. He swiftly resolved the problem and took the necessary steps to clarify the situation.

His positive handling of the matter was impressive. I want to commend Niels for his outstanding collaboration and management skills.

I am still surprised that I can get a reply here but not via my email queries or app messages. I am still chasing and waiting from 23rd May 2024.

If you can share the email then I will share the screenshot with you!!!

This is how you treat customers?

May I dare to ask? What is the standard response time policy at Joe n Juice…if you have any ;-)) will be good for the other customer to know….

I've been waiting for a response from the app and from care@joejuice, but I haven't heard back for weeks. What is the typical response time?

No response in Joe n Juice app neither on care@joenjuice

I am extremely disappointed and surprised like what happened in last two months!!! Everything was fine with support but now not getting a response of my 10 messages. You are more than welcome to reply and I will share the screenshot.

I hope that this time I will get a human answer ;-)

Anyway I will keep everyone (all the customers) updated.

While I'm pleased with NordiskEnergi's service for my house power, I'm disappointed with their EV charging solution.

Unfortunately, the EV team's response time is very slow, often taking several days or weeks to provide answers. Despite attempts to escalate, I've had no luck. Improvement in responsiveness is needed.

NordiskEnergi is very welcome to contact me if you require some evidence!!!

I am deeply disappointed by the inadequate customer service provided to Pink (Joe Legend) level members like myself. Despite being promised benefits, such as a monthly 5-cup coffee perk, the process to claim them is a nightmare. Each month, I must remind customer service, then wait for 2-3 weeks for a response. This delay is unacceptable and very unprofessional. This is ongoing from last 2 months before that all good. I don't know what happen.

I urge you to streamline the benefit claiming process and improve response times .

I have the screenshot if someone need a proof.

I wanted to take a moment to share some positive feedback regarding Gustav's performance.

Despite facing numerous challenges with the my EV Charging point, Gustav has consistently demonstrated dedication and a positive attitude.

I must emphasize that Gustav's contributions extend beyond just his individual efforts

They have very good sandwiches;-) I am big fan of Salad bowl and Chicken sandwich ;-))

Fast and reasonable

Every time my review has been delete whatsoever…and no positive response from the team…

I am surprised that they have full of fault system and collecting review for other companies??? Seriously…