Trustpilot's automated detection
Trustpilot's automated detection technology for review is laughable! I submitted a review for Condor airlines and their automated detection technology flagged it as Flixbus, LOL!
Now I'm not sure how I can trust this platform. I will watch to see if they publish this review...
Reply from Trustpilot
Hi there,
Thanks for your review. We appreciate the feedback, and we agree that having our automated system completely misidentify the business you reviewed is quite a mix-up!
While our automated detection technology is designed to protect the platform from spam, it clearly missed the mark in this case, and we understand why that shakes your trust.
We want to get this sorted out for you. Please contact us through our support form so a human agent can look into the mix-up and help get your review published properly: https://help.trustpilot.com/s/contact-us.
Thank you - Said, The Trustpilot Team