Bethan

The sandals I bought were faulty - I took them back to the store but as I had not kept the receipt - nor been asked in the store if I’d like an electronic one - I had to make long phone calls , tolerate being cut off, being asked the same questions - what time of day did I buy the sandals !! - then had to return them and accept I’d have to wait 30 days before a decision was made. I called on day 30 - threatened to formally complain and miraculously I received a call to tell me I would get a refund. It was only on this occasion that I had an apology.
In my opinion the systems are poor, the staff are unsupported and the Company has no respect for its customers. I will never buy from Hotter again.

This holiday was great because it all went so smoothly! Kelly was so knowledgeable and thorough - and helpful and at relatively short notice.
We were thoroughly relaxed the whole time because she had sorted out for us and everything worked really well.

The 5 star rating is entirely down to Dave! Our property had been flood damaged and is uninhabitable - and the heating was essential to drying out the property and to avoid further leaks.
Calor made us jump through hoops to get an engineer - but once they had contacted Dave he was tenacious in ensuring the issue was resolved - and all on a Friday night! Thank you Dave !

Very well organised, quick and efficient and very helpful, thoughtful and friendly staff.

This year the chalet staff seemed far more imterested in getting their chores done so they could go skiing than ensuring that the customers were happy. In previous years we could not praise chalet staff enough but this year they were far less sociable , responsive and welcoming. They had no consideration in the mornings that customers may still be asleep when they arrived, they were often quite abrupt when a request was made . That said, the kitchen they worked in was very small and they were to be admired for the food they were able to produce in that small space.

We did mention these points in our satisfaction survey but wonder if the local management were selective about which surveys were passed on. We do think that the general view of staff at Val D'isere was the same as ours.