CollectPlus Customer

I ordered one hose on 8th June this year.
When I looked at the order it had items I had not ordered.
On same day I contacted their customer service via email and said to cancel the hose I wanted plus the doubled order which included another hose,2 extended warranties, a cloth and some kind of car cleaner .
None of which I wanted.
I was told it would be too late to cancel and to return items once they arrived.
This happened late June. I then looked for returns policy and address on line. Couldn’t find the address so got in touch again asking for this address for full refund.
This went back and forth a couple of times with same response. My refund was being processed.
I received another apologetic email offering me to keep the items and £50. I responded and said NO as the total was just over £217.00
I counter-offered and said I would settle for just over half the cost and I would keep the jet hose .
That was around 3-4 weeks ago.
I emailed again yesterday 18th August asking why this refund still wasn’t in my bank. Gave the 7 working days to resolve or I would be reporting them to the authorities.
Received another email this morning which was sent just after 2am….and it was a cut and paste job I’d seen on previous emails.
I’m responding to that today.
I would NOT recommend this company nor would I recommend the hose. It doesn’t do what it says it does. So ironically even ONE payment would show this hose was a waste of money
PLEASED DO NOT USE THIS COMANY.
I don’t hold out much hope of receiving a refund however would not want anyone else to have the same experience as me.
JW FRASER

I only ordered one powerhose form Jethose and said no thanks to all other “ add ons” on their site.
I saw their feedback online and it seemed very postive however I was expecting to pay the price of one plus delivery charge.
I opted to pay via pay pal and the screen went directly to thanking me for my order…it was over £200!!
Order was for 3 powerhoses, 3 warranties, car wash and a cleaning cloth for car. All done without consent.
I tried to stop the payment however was told by their staff member by email ( couldn’t get through via phone) and I was told the order couldn’t be cancelled as it had already been dispatched. The only suggestion was to return unwanted items once delivered.
At that time , no money was taken from account.
Why would any company dispatch over £200 worth of goods without payment??
I did mention in a response to same agent that if their site was having issues it should be investigated
5 hrs later, no payment has been taken…so was it dispatched as this customer service agent told me?
I was getting concerned so spoke to our bank and they couldn’t help until funds were taken. Again why , if their site items had been dispatched.
Phoned PayPal and they said this company attempts to set up automatic payments which again, concerned me and the PayPal agent removed this payment method and sent an email to me confirming it was removed.
IF these goods are delivered I have every intention of returning them.
Very stressful afternoon for me and my wife trying to get assistance.
J Fraser

Promp, friendly and very good price

easy posting rather than a trek to the post office

Well informed by the salesperson on the function on the suite of our choice. Was also pleased to see the various payment plans available. Suite still to be delivered. A good experience. DFS Edinburgh

No issues went very smoothly great service and continual correspondence through the process

Excellent job carried out professionally and quickly ,

Easy and local pick up point