New Zealand
Review of Mighty Ape
My credit card was compromised by Mighty Ape. I never bought anything for a while and my bank canceled my visa card as the fraud team were alerted by a purchase via Mighty Ape
Reply from Mighty Ape
We're sorry to hear that, please reach out to us directly so we can assist with this and locate the payment for you. We take unauthorised payment cases seriously and would like to assist with this ASAP.
Review of Reverselookup
I was put onto a payment plan without my permission.
Plus, there wasn't any information on the email address I entered despite Reverselookup saying there was
Reply from Reverselookup
Dear Mark, We’ve sent a request via TrustPilot to identify you in our system. Once you provide your details, we’ll promptly process your refund within a few hours, as it has already been approved. For more details, please information email tp@zendocs.com with reference number MARK974540 as it will allow us to quickly identify your account and ensure this is handled promptly.
Thank you!
Reverse Lookup Team
Review of Interflora New Zealand
Interflora customer service is extremely rude
Reply from Interflora New Zealand
Hello Mark, we apologise that you were unhappy with the service you received when ordering anniversary flowers for the UK. On the UK website the item was labelled as a 'funeral item' so our service advisor was only referring to them as what they were labelled and did not mean to offend you. When an item is labelled as such, we need to give the UK florist 48 hours notice due to the complexity of the arrangement. We are sure the arrangement sent will have been beautiful.
Review of Wise
My Wise card was blocked today for no reason despite having over $1000 in my Wise account. It has happened on a number of occasions. It is both frustrating and embarrassing especially when there are people waiting behind me at checkout.
I also spent over an hour waiting to speak to Wise support. I ended up canceling the call.
I'm currently looking for a travel card that offers a better experience.
Reply from Wise
Hello Mark,
Because at Wise we offer our payment and multi-currency account features almost everywhere, we want to make sure your Wise card works flawlessly.
Sometimes it may happen that your Wise card is declined, there are various reasons for this other than insufficient balance.
If the cause is common and you can fix it yourself, we will usually send you a notification explaining the cause and steps you can take. Find more details here: https://wi.se/declinedtransaction
If there are issues with the card that we can't help with, such as:
- the merchant's payment system doesn't support the card
- you're spending in one of the countries where our card doesn't work
- we've blocked it for security reasons (we may not tell you why)
• It is best to use another method here.
We're sorry for any inconvenience that have occurred. We strive to provide the best and most qualified support even over the phone, so it's indeed frustrating that you didn't receive it this time.
To look into your account and declined card transactions in more detail, it is best to send us an email with some details.
This way we will have more time to discuss the issue with our team and get back to you with an answer and solutions.
Our Wise card is a travel money card: https://wise.com/gb/travel-money/travel-money-card and we will do our best to fix any problems and let you use it freely abroad.
Email us via https://wi.se/help
- Click "Trouble logging in? > Select an issue > Click "I still need help"
We look forward to serving you better each day!
Wise
Review of Blackwells.co.uk
Still waiting for an order of 2 books; waiting now for over three weeks
Review of Pixelz
Unfortunately for me, my job was completed inaccurately. I'm going somewhere else to get it done.
Reply from Pixelz
Hi Mark,
We apologize if your images were not to your satisfaction. We will have one of our Customer Success agents reach out to you directly to investigate the cause. We have a 100% satisfaction guarantee and always eager to work with our customers to ensure any and all issues are resolved.
We look forward to earning your business.
Sincerely,
The Pixelz Team