Isabella R

Customer service is good but terribly slow and shipping to Europe is plain terrible. Do not order to Europe is my recommendation. Ordered two discs who where stuck at a facility for a month and where then considered lost in transit. Contacted the company who gave me a full refund and shipped a new set (I did not choose this and had already bought my discs from another company), unfortunately they chose to ship with FedEx (which is terrible in Sweden) so now the shipment is lost in transit again. Customer service took more than a working week to respond to questions each time.

My experience with this site was weird. Ordered a product, it said I would get it by next week. All of a sudden I get an email about verification and two charges to my card and that it can take 3-5 days (!?) for the transactions to even show and then I have to email their customer service to even get my items shipped. So the delivery frame is not correct when you order. I obviously immediately wanted to cancel the order, which they did the day after (cudos for fast reply). They wrote something about a discount and the chance to reorder the items with the discount but this will only apply if a get an account for Klarna, PayPal and some other payment service which is just even weirder. They get three stars because the customer service was very nice and acted fast but I wouldn't order from this place honestly despite that. Just a very weird experience.

Väldigt bra och seriös nätbutik med snabba leveranser och utmärkt kundservice. Fick fel produkt levererad en gång men kundservicen svarade väldigt snabbt och var extremt tillmötesgående och hjälpsam.