This is how things went for me
This is how things went for me
1st July 2026
Order placed with homedone.co.uk
Order acknowledged by homedone.co.uk Estimated Delivery: 8th July - 15th July
This was then passed on to my customer
16th July 2026
After absolutely no contact from homedone.co.uk no information on the order status and no tracking number my customer was so annoyed with them they cancelled the whole job
I then contacted homedone.co.uk passed on this information asked to cancel the order and refund my money (as the item is no longer needed)
homedone.co.uk reply
Hi Paul,
Thank you for your email.
We're sorry to hear that you wish to cancel your order.
I have checked your order and can confirm that it is currently in transit and is due to be delivered to you shortly.
Could you please confirm the reason for the cancellation? Once we receive your response, we will be happy to review the available options and advise you accordingly.
We look forward to hearing from you.
Best Regards,
Taimoor Hassan
Customer Service Team
homedone.co.uk
My reply
To confirm the reason for the cancellation the item was promised to be delivered at the latest by 15th July 2026 at the latest and this information was passed on to my customer.
As the item has still not been delivered and there has been no communication from the seller my customer is so annoyed that they have cancelled the work so the item is no longer needed again please refund my money
Thanks
Paul
homedone.co.uk reply
Hi Paul,
Thank you for your email.
I have checked this for you and can confirm that, as we offer a fast dispatch service, your order has already been dispatched and is currently en route to your local depot. Please the ETA provided on the order confirmation is tentative and not guaranteed. Cancellations due to a deviation from the tentative ETA will incur return fee.
If you still wish to cancel the order, we can arrange a return with the courier. However, please note that a return fee of £6 will apply.
Please confirm whether you wish to proceed with the cancellation and accept the associated charges.
We look forward to hearing from you.
Best Regards,
Taimoor Hassan
My reply
Please send me the tracking number and carrier information so I can check for myself
Thanks
Paul
homedone.co.uk reply
Hi Paul,
Thank you for your email.
Unfortunately, the parcel has not yet been scanned into the courier's network, so we are currently unable to provide a tracking number or carrier information. As soon as the parcel is scanned, the tracking details would normally become available.
However, upon reviewing your order, we have already initiated a return with the courier, and the parcel is now being returned to us. In light of this, we have cancelled your order and will issue you a full refund once the return is confirmed. No charges or deductions will be applied. Please allow 6-10 working days for funds to show back in your account.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding in this matter.
Best Regards,
Taimoor Hassan
So I finally get my refund but I’m still think they told me a pack of lies if they can contact the courier and confirm that the package is on route to my local depo then they must have the carrier information but according to them “we are currently unable to provide the carrier information”
So I leave it up to you to make your own minds about this company but for me even 1 star is too much