Messy and unclear process
A little misleading in that they say its 'quick' but they rely on gov departments to do the actual checks, who take much longer. The communications were good once the process started. My request went to DB Scotland who took 3x as long as England to process my application compared with my husband. Due to different country of issue passports, even though we both lived in England and are Brit Citz. They made it clear they don't do apostille but didn't explain that we could have sent it to an apostille company in the UK before posting it out to Colombia. Why don't they have this as part of the process - 'select an apostille partner'? This was confusing as we had to prove where we lived in Colombia for them to post it to us, which suggested we could only have it sent to us. When we got the cert (DHL) we sent them to an apostille company in the UK at more cost and time lost. Overall it's focused on DBS for UK residents. I have dozens of emails and text communications (many duplicates, and some said the DBS is ready but after phoning and texting, I was told it wasn't). The other poor part is the gov depts who do the checks are not good at communicating the status accurately all on their web site. I had to phone them (Scotland) in the end for an explanation and to chase up the process. And it cost a lot to get done. In Colombia where I am at present, the national police check is free, online and instant.