Karen Heaven

I paid no attention to the sizing guide and ordered based on my other corsets ….. when the garment arrived, it swamped me! Their support and customer service was nothing short of outstanding and I am now the proud owner of a beautiful bustle corset that fits me perfectly! They even let me change the print on return (the one I really wanted was out of stock when I first ordered). Highly recommended!

My message to anyone looking to order a corset is trust the size guidelines! 🙂

Not fit for purpose

Second outing for the travel bag and the handle broke. Not covered by warranty as we bought more than a year ago. The response - buy two more and have a discount. Shocking service.

Still waiting for my delivery! It says 3-6 days on the site and I am now on working day 8 and there is no sign of the item. Tracking hasn’t updated either. My purchase was for a gift and I have missed the birthday. Very disappointed.

Update: one month later and the item still hasn’t arrived …. And now I cannot get any response from them. More than disappointed.

Second update - item finally arrived despite being told that it was still in production. Chain didn’t fit through hoop on the pendant and so it had to go to a jeweller to be sorted. Probably safe to say I will not be returning for anything else.

Our delivery arrived yesterday with no table and no idea of when it will now arrive. There was no notification that there was a problem …. It was left to the poor delivery team to tell us! The promised call from customer services has not been received. Very disappointed - I will concede that the furniture is nice but I would not shop there again and would not recommend.


Update 10/6 as the phone number left is not connected and I was cut off twice whist waiting in the call queue… I assume because I was on hold for so long. It’s not getting any better!,

I visited the store several times before settling on the sofas I wanted and each time the staff were engaging and helpful spending time to understand what I was looking for and which range might suit. Really cannot say anything negative about the experience and it made spending what is to us a lot of money a lot easier!

Whilst I loved the furniture, I found the service indifferent and felt that I should have just done the whole thing online.

This is the 5th delivery from AO which I think sums things up. Great prices and great service. Really friendly delivery team too. Thank you.

We had 3 gents from DoreeBonner visit us today to pack and remove our possessions post flood. Richard Toghill, Paul May and John Thomas were absolutely top class. Arrived on time (actually they were early) and set to work with no fuss. They were courteous and cheerful and took great care whilst they were working. Super efficient and I would have no hesitation in recommending.

Sadly the jumper arrived with a big run in it - unwearable and it cost me more postage to return. Not the best experience.

So impressed with the service received. Would definitely recommend

Simple to do - really helpful over the phone - kept informed all the way and very quick. Would have no hesitation whatsoever in recommending.

I have never booked an airport transfer before (usually hire a car) and so was a little wary about what to expect. There was no need! We were met in the airport foyer by a charming representative and introduced to our driver who was friendly and helpful. We were whisked away from the airport in comfort and delivered to the door of our villa. The return was as simple. Text came in the day before confirming all the details and the following morning, bang on time, the car arrived. Another great driver and a safe trip back to the terminal door. I cannot recommend this service enough and will certainly use it again.................