I love Clarins products but the…
I love Clarins products but the customer service is absolutely abysmal. I ordered online. Realised I ordered the wrong shade and used the chat to ask for an exchange within 10 minutes. They said due to system limitations we cannot change orders once they are made. What an absolute crock. I emailed a second time and received the same passive aggressive response. People hand over a lot of money for these products how can the customer service be so atrocious and inflexible. It’s such a shame and really tarnishes the brand for me. I now have to receive the unwanted item pay to send it back then pay for the next product to be shipped out all due to “system limitations” sort it out Clarins. Your customers deserve so much better than this. I have also had instances of buying products to get the gifts and then receive emails saying sorry we ran out of gifts. Just over it.