Maurice Love

I like these guys.

I ordered 2 vacuum batteries. After 9 months, one died and the other one looked suspicious (melted plastic around the contacts). I sent them an email asking about their guarantee and an hour later they refunded the full amount.

I will definitely buy again from them.

We used a competitor of theirs twice and the return to the airport was nothing but stress (kate pickup, wrong locatiobm etc.) These guys are Perfect!

It was a great little company last two times I ordered from them. The shipments were prompt and the communication was perfect.

However, this time, I was fully expecting the courier to ring the door anytime with the glasses. Instead, after several days, I receive an email stating the glasses were discontinued.

I ordered these glasses on an emergency basis as I have the same frames and they are broken. They should not be wasting potential customer's time in such a way when they fully understand how essential a pair of glasses can be.

Then they tell me to wait 14 days for a refund.

I won't be back.

My luggage was not on the belt in Athens. I was flying onwards to Malta. My luggage was forwarded to Munich where it sat for the duration of my holiday (and for 4 days when I returned home). The airline has no possibility of speaking with ANYBODY other than an agent who is limited to selling tickets. "Customer Care" only accepts emails and is not very good at responding. When they did respond, they told me my luggage was in Malta and I spent about 100 euros travelling to the Malta airport looking, Horrible, horrible way to treat paying customers when in distress CAUSED BY THEM. Their competitor airline is easlily reachable and handles problems like clockwork! I can highly recommend their competitior!

My girlfriend's daughter had her name on a wait list for months to buy a specific Chylak purse. I decided to buy it for her for Christmas but didn't like the idea of her receiving it months later. Monnier (and only Monnier) had one. So I bought it. Then I read the reviews and was a bit stressed. I purchased it with express shipping (1-2 days). The purse arrived in remote Wales about 27 hours later. She was thrilled to death!! Next time I need a similar item, I will look at Monnier's website first!

edited this to add: if you have concerns about this company, why not just use paypal which will give you a quivk resolution if needed.

Purchased a 2 and 8 day test kit. In short, everything went wrong. Incorrect reference number, not taking calls, not answering emails, kit not arriving on time.

After 3 frustrating days, I managed to locate the CEO's email address:

andreas at dantelabs dot com

To his credit, Andreas responded quickly, granted a refund and offered to do testing for free. I declined his offer as I don't have any confidence in their company's ability to deliver. I need to get out of quarantine.

2 or 3 days and I expect my blood pressure to be back to normal. I could have really done without the stress.

Not one redelivery option that makes any sense ( without a charge ).

It seems it would be so simple to redirect a package to my work and just show the driver the same proof the company would normally require if you went to their depot ( photo ID and a utility bill )!

But no - they insist they are following the contract they have with ( and wishes of ) the shipper. Yes of course, the shipper wishes you major inconvenience when you order something from them!